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WO-01325664 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 KELSEY SEYBOLD NEW SPRINGWOODS VILLAGE CAMPUS — 22407 HOLZWARTH RD, SPRING TX, 77389

Dec 12, 2025 → Mar 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed
Active: 10 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 12, 2026
40 business days (not counted)
7d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 24, 2026
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 8 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 24 → Feb 27, 2026
3 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 2, 2026
1 business day (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 10 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 3, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 12 Ready for Release ⏸ Paused 40 —
Feb 12 → Feb 24 Assigned ▶ Running 7 8
Feb 24 → Feb 24 Scheduled ▶ Running 0 8
Feb 24 → Feb 27 Awaiting Parts ⏸ Paused 3 —
Feb 27 → Mar 2 Scheduled ▶ Running 1 9
Mar 2 → Mar 3 Tech On Site ▶ Running 1 10
Dispatch 2.0d
Material Management 3.3d
Holding 40.8d (excluded)
Coordinators 9.0d
Field Work 1.2d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
3.3 days
Over SLA
Holding (excluded from total)
40.8 days
Coordinators
9.0 days
Over SLA
Field Work
1.2 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 Completed: Mar 3, 2026 (2 days late)
📅
53.3 days Total Age
⏱️
40.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
9.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Closed • 82 days old
🚨
Primary Delay 40.8 days stuck in "Ready for Release"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
40.8d
Assigned
7.6d / 0.5d SLA
Awaiting Parts
3.3d / 3.0d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/24/2026 Brod - called 9035397572 to speak to Jessica Garrison. went to vm left message to have FSE onsite for 03/02. following up in email for jessica.garrison@kelsey-seybold.com

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Implemented FMI 78101D.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325664
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 41.0 business days
👷
▶
2 Status: Assigned Feb 12, 2:35 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Brandi Rodriguez
Technician: Marvin Rivas
⚠️ 8.0 business days
📅
▶
3 Dispatch Scheduled Feb 24, 4:44 PM
Dispatch Scheduled → Status: Scheduled → Parts Requested
🗓️
Status: Scheduled by Brandi Rodriguez
From: Assigned, Scheduled
To: Scheduled, Awaiting Parts
Duration in Previous: 12d 2h, 1m
📦
Parts Requested
Order: 00091004
Status: Canceled
⏳ 3.9 business days
🗓️
▶
2 Status: Scheduled Feb 27, 3:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-02T14:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Marvin Rivas Mar 2, 12:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 20h
⏱️
▶
2 2x Labor Added Mar 2, 8:56 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 50
✔️
▶
2 Status: Completed Mar 2, 9:29 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 7.6 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business days
Awaiting Parts
Duration: 3.3 business days (threshold: 3.0 business days)
Exceeded by 2.2 business hours
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

📦
Parts Order 00091004
Canceled

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Mar 2, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03127149 Labor Open 2 $100.00 Mar 2, 8:56 PM
WL-03127150 Labor Open 1.5 $100.00 Mar 2, 8:56 PM
WL-03127154 Travel Open 50 $0.00 Mar 2, 8:57 PM

Details