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← WO Overview

WO-01325675 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 LAKELAND REGIONAL MEDICAL — 1324 LAKELAND HILLS BLVD TEST, LAKELAND FL, 33805

Dec 12, 2025 → Jan 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (5 biz days early)
Active: 3 biz days
Paused: 24 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 21, 2026
24 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 23, 2026
2 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025 Completed: Jan 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 21 Ready for Release ⏸ Paused 24 —
Jan 21 → Jan 21 Scheduled ▶ Running 0 1
Jan 21 → Jan 23 Tech On Site ▶ Running 2 3
Dispatch 2.0d
Holding 24.9d (excluded)
Coordinators 0.7d
Field Work 2.2d
Billing 4.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
24.9 days
Coordinators
0.7 days
Field Work
2.2 days
Over SLA
Billing
4.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 23, 2026 (8 days early)
📅
28.0 days Total Age
⏱️
24.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay 24.9 days stuck in "Ready for Release"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
24.9d
Scheduled
0.7d / 2.0d SLA
Tech On Site
2.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.4d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/07/2026 Cever called called 863-687-1100 x2804, phone just rings, no answer; unable to lvm will send email to wayne.buning@mylrh.org

01/07/2026 Cever called 8636871100 ext 5881 unable to reach anyone phone just rings unable to lvm will try another number

12/31/2025 MHamersley - called 863-687-1100 x2804, phone just rings, no answer; called main number, xfer to Bio Med, goes to VM not able to leave msg; sent f/u email: wayne.buning@mylrh.org ... 12/22/2025 Cever sent email to wayne.buning@mylrh.org trying to confirm inventory.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325675
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 25.0 business days
👷
▶
3 Technician Assigned Jan 21, 12:14 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-21T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 37d 0h
🔧
Status: Tech On Site by Philmon Mehari Jan 21, 5:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5h 31m
🔩
Parts Added Jan 21, 5:58 PM
Type: Parts
Status: Open
Qty: 2
⏳ 2.8 business days
⏱️
Labor Added Jan 23, 3:09 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Jan 23, 3:27 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 7.0 business days
⏱️
Labor Added Feb 2, 11:18 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 11:30 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 20h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 6h
🧾
▶
2 Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Tech On Site
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Jan 21, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-253009

Work Details (3)

Name Type Status Qty Amount Date
WL-03073972 Parts Open 2 $0.00 Jan 21, 5:58 PM
WL-03076895 Labor Open 1.5 $100.00 Jan 23, 3:09 PM
WL-03087857 Labor Open 0.016666666666667 $38.00 Feb 2, 11:18 AM

Details