Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325681 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 LAWRENCE MEMORIAL HOSPITAL — 325 MAINE ST, LAWRENCE KS, 66044

Dec 12, 2025 → Feb 17, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 1 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 17, 2026
42 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 17 Ready for Release ⏸ Paused 42 —
Feb 17 → Feb 17 Assigned ▶ Running 0 1
Dispatch 2.0d
Holding 42.9d (excluded)
Coordinators 0.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
42.9 days
Coordinators
0.1 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
44.0 days Total Age
⏱️
42.9d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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On Track
Ready to Bill • 82 days old
🚨
Primary Delay 42.9 days stuck in "Ready for Release"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
42.9d
Assigned
0.1d / 0.5d SLA
Closed
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 SRobinson- Created follow up WO as requested. (WO-01352282)

02/04/2026 MHamersley - called 785-505-5000, xfer to Bio Med, call went to VM/LM;


01/19/2026 MHamersley - called 785-505-5000, xfer to Bio Med, call went to VM/LM; sent email: Mark.Porter@lmh.org **EMAIL TO MARK PORTER BOUNCED**


WO-01325681-RVFC000139

WO-01325683-VFD000535

WO-01325682-RVGD000017

🔧 Work Performed
FMI software was previously completed. Will need to return for battery
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325681
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:11 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 43.0 business days
👷
▶
2 Technician Assigned Feb 17, 7:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 63d 19h
⏱️
▶
2 Labor Added Feb 17, 8:34 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 37m, 0m
⏱️
Labor Added Feb 17, 11:28 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 17, 11:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 59m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
N/A
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03108298 Labor Open 0.25 $100.00 Feb 17, 8:34 AM
WL-03108555 Labor Open 0.016666666666667 $38.00 Feb 17, 11:28 AM

Details