📍 LAWRENCE MEMORIAL HOSPITAL — 325 MAINE ST, LAWRENCE KS, 66044
Dec 12, 2025 → Feb 17, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 1 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 17, 2026
42 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 12, 2025Completed: Feb 17, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 17
Ready for Release
⏸ Paused
42
—
Feb 17 → Feb 17
Assigned
▶ Running
0
1
Dispatch2.0d
Holding42.9d (excluded)
Coordinators0.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
42.9 days
Coordinators
0.1 days
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
44.0 daysTotal Age
⏱️
42.9d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
⚠️
6.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay42.9 days stuck in "Ready for Release"
⏱️
Total Delay6.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
42.9d
Assigned
0.1d / 0.5d SLA
Closed
6.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/17/2026 SRobinson- Created follow up WO as requested. (WO-01352294)
02/04/2026 MHamersley - called 785-505-5000, xfer to Bio Med, call went to VM/LM;
01/19/2026 MHamersley - called 785-505-5000, xfer to Bio Med, call went to VM/LM; sent email: Mark.Porter@lmh.org **EMAIL TO MARK PORTER BOUNCED**
WO-01325681-RVFC000139
WO-01325683-VFD000535
WO-01325682-RVGD000017
🔧Work Performed
FMI software was previously completed. Will need to return for battery
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325683
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:11 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨43.0 business days
👷
▶
2
Status: Assigned Feb 17, 7:57 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mandy Newman
Technician:Fady Messak
⏱️
▶
2
Labor Added Feb 17, 8:40 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:43m, 0m
⚠️6.0 business days
⏱️
▶
2
Labor Added Feb 24, 4:15 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:7d 7h
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)