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← WO Overview

WO-01325685 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 LE BONHEUR CHILDRENS — 848 ADAMS AVE, MEMPHIS TN, 38103

Dec 12, 2025 → Feb 26, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (1 biz days early)
Active: 5 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 20, 2026
45 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 26, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 20 Ready for Release ⏸ Paused 45 —
Feb 20 → Feb 26 Scheduled ▶ Running 4 5
Feb 26 → Feb 26 Tech On Site ▶ Running 0 5
Dispatch 2.0d
Holding 45.8d (excluded)
Coordinators 4.6d
Field Work 0.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
45.8 days
Coordinators
4.6 days
Over SLA
Field Work
0.5 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
51.0 days Total Age
⏱️
45.8d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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On Track
Ready to Bill • 82 days old
🚨
Primary Delay 45.8 days stuck in "Ready for Release"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
45.8d
Scheduled
4.6d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/27/2026 SRobinson- Created follow up WO as requested. (WO-01354236)

02/20/2026 Brod - called 9012875437 to speak to Barry, he stated to follow up in email with the list of units but confirmed FSE onsite for 02/25-02/26. 


02/19/2026: ARoosa - Sent FU email to barry.jones@mlh.org, asking him to pls. advise on devices and locations


02/10/2026; ARoosa - Called; 901-287-5437, Oper Xfer to Biomed; Spoke to Barry who I spoke with earlier today he has verified he is contact for any methodist hospital

locations in Memphis as well as LE Bonheur children's. Sending Email with all locations

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. GEHC FMI 78101 WOM Process Published: 06/12/2025 Page 7 of 14 v 1.0 Effective: 06/12/2025 Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
software updated
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325685
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 46.0 business days
📅
▶
3 Dispatch Scheduled Feb 20, 2:10 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Ryan Lewis
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 67d 1h
⏳ 4.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Feb 25, 4:35 PM
Scheduled For: 2026-02-26T14:00:00.000+0000
🔧
Status: Tech On Site by Ryan Lewis Feb 26, 3:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
⏱️
▶
3 2x Labor Added Feb 26, 6:52 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 3h 53m
🏁
Status: Closed by Ryan Lewis
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Feb 27, 10:17 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 15h 22m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 26, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03122052 Labor Open 0.5 $525.00 Feb 26, 6:52 PM
WL-03122053 Labor Open 1.25 $100.00 Feb 26, 6:52 PM
WL-03122878 Labor Open 0.016666666666667 $38.00 Feb 27, 10:17 AM

Details