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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325690 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 LIEUTENANT COLONEL LUKE WEATHERS JR VA MEDICAL CENTER — 116 N PAULINE ST, MEMPHIS TN, 38105

Dec 12, 2025 → Feb 24, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 6 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 18, 2026
43 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 24, 2026
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 6 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 18 Ready for Release ⏸ Paused 43 —
Feb 18 → Feb 19 Ready for Scheduling ▶ Running 1 2
Feb 19 → Feb 24 Scheduled ▶ Running 3 5
Feb 24 → Feb 25 Tech On Site ▶ Running 1 6
Dispatch 2.0d
Holding 43.8d (excluded)
Coordinators 5.3d
Field Work 0.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
43.8 days
Coordinators
5.3 days
Over SLA
Field Work
0.9 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
49.3 days Total Age
⏱️
43.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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On Track
Ready to Bill • 82 days old
🚨
Primary Delay 43.8 days stuck in "Ready for Release"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
43.8d
Ready for Scheduling
1.7d / 1.0d SLA
Scheduled
3.6d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 SRobinson- Created follow up WO as requested. (WO-01353742)

02/18/2026 RArnold - Lynnsei confirmed SN#s. she asked to schedule March 3rd, 4th or 5th. Fady jumped into email and asked to call her. Waiting on response from him and POC on scheduling...02/11/2026 RArnold - Called (254) 319-3199 for Lynnsei Leach. She is the biomed. Sending email with SN#s for her to review. lynnsei.leach@va.gov 02/10/2026; ARoosa - Called; 901-523-8990, unable to get an answer was on hold the entire time. 01/15/2026 Brod - called 9015238990 pressed 0 for operator, unable to reach anyone . 01/12/2026 MHamersley - called 901-523-8990, xfer to Bio Med, spoke to Darren, reached the after hours answering service, he suggests calling back tomorrow

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
🔍 Technician Findings
Software updated
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325690
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 44.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Feb 18, 1:13 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 65d 0h
⏳ 2.0 business days
📅
▶
3 Dispatch Scheduled Feb 19, 2:06 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Ryan Lewis
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 0h
⏳ 4.0 business days
🔧
Status: Tech On Site by Ryan Lewis Feb 24, 2:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 0h
⏱️
Labor Added Feb 24, 9:16 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Feb 24, 9:49 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Ryan Lewis
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.3 business days
⏱️
▶
2 Labor Added Feb 26, 12:25 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 24, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03118710 Labor Open 1.5 $100.00 Feb 24, 9:16 PM
WL-03121217 Labor Open 0.016666666666667 $38.00 Feb 26, 12:25 PM

Details