📍 LOWER KEYS MEDICAL CENTER — 5900 COLLEGE RD, KEY WEST FL, 33040
Dec 12, 2025 → Feb 16, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 8 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 4, 2026
34 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 16, 2026
7 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025Completed: Feb 16, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 4
Ready for Release
⏸ Paused
34
—
Feb 4 → Feb 4
Assigned
▶ Running
0
1
Feb 4 → Feb 16
Scheduled
▶ Running
7
8
Dispatch2.0d
Holding34.9d (excluded)
Coordinators7.5d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
34.9 days
Coordinators
7.5 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
43.0 daysTotal Age
⏱️
34.9d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
15.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay34.9 days stuck in "Ready for Release"
⏱️
Total Delay15.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
34.9d
Scheduled
7.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
9.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/04/2026 ALuman - dispatch to Luis Iser to complete on 2/16. Email confirmation sent to Jordan Frederick
01/13/2026 ALuman - called 305-294-5531. asked operator to xfer to Biomed. Spoke to Jordan Frederick who confirmed the device onsite in the Cath lab. Sending email confirmation to jordan.frederick@lkmc.com. Offered schedule date of 1/16. Waiting for confirmation from Fady to send FSE 6 hours round trip for 1 device
01/08/2026 YEspino Called 305-294-5531 to verify the device in question. Asked to be transferred over to the biomed dept, but was just left with the line ringing and then the call was dropped.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - LOWER KEYS MEDICAL CENTER - KEY WEST, FL - WO-01325695
Completed Jan 13, 2026
To: jordan.frederick@lkmc.com; fmessak@emsar.com
CC: central.scheduling@emsar.com; douglas.pearce@emsar.com
BCC: ashley.luman@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - LOWER KEYS MEDICAL CENTER - KEY WEST, FL - WO-01325695
Body:
Hi Jordan,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE Healthcare
📞
Live Call_No Answer Unable to Leave Message
Completed Jan 8, 2026
01/08/2026 YEspino Called 305-294-5531 to verify the device in question. Asked to be transferred over to the biomed dept, but was just left with the line ringing and then the call was dropped.
📅
WO-01325695 - FCO - Venue Fit Ultrasound - KEY WEST - LOWER KEYS MEDICAL CENTER
Feb 16, 2026 8:00am – 5:00pm
Work Order: WO-01325695
Account: GE Healthcare FMI
Customer Case Number: 1-554880503462, 1-554907964433
Location: LOWER KEYS MEDICAL CENTER
Address: 5900 COLLEGE RD, KEY WEST, FL 33040
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VFD000571
Contact Name:
Contact Phone:
Contac
JPG
VFD000571_Product Label Pic
Feb 16, 2026
JPG
VDF000571_Software Upgrade
Feb 16, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325695
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:10 PM