📍 LIEUTENANT COLONEL LUKE WEATHERS JR VA MEDICAL CENTER — 116 N PAULINE ST, MEMPHIS TN, 38105
Dec 12, 2025 → Feb 25, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 6 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 18, 2026
43 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 25, 2026
4 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 12, 2025Completed: Feb 25, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 18
Ready for Release
⏸ Paused
43
—
Feb 18 → Feb 19
Ready for Scheduling
▶ Running
1
2
Feb 19 → Feb 25
Scheduled
▶ Running
4
6
Feb 25 → Feb 25
Tech On Site
▶ Running
0
6
Dispatch2.0d
Holding43.8d (excluded)
Coordinators6.3d
Field Work0.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
43.8 days
Coordinators
6.3 days
Over SLA
Field Work
0.1 days
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
50.0 daysTotal Age
⏱️
43.8d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
5.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay43.8 days stuck in "Ready for Release"
⏱️
Total Delay5.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
43.8d
Ready for Scheduling
1.7d / 1.0d SLA
Scheduled
4.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.8d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/26/2026 SRobinson- Created follow up WO as requested. (WO-01354010)
02/18/2026 RArnold - Lynnsei confirmed SN#s. she asked to schedule March 3rd, 4th or 5th. Fady jumped into email and asked to call her. Waiting on response from him and POC on scheduling...02/11/2026 RArnold - Called (254) 319-3199 for Lynnsei Leach. She is the biomed. Sending email with SN#s for her to review. lynnsei.leach@va.gov 02/10/2026; ARoosa - Called; 901-523-8990, unable to get an answer was on hold the entire time. 01/15/2026 Brod - called 9015238990 pressed 0 for operator, unable to reach anyone . 01/12/2026 MHamersley - called 901-523-8990, xfer to Bio Med, spoke to Darren, reached the after hours answering service, he suggests calling back tomorrow
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
🔍Technician Findings
Software updated
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01325698 - FCO - Venue Go Ultrasound - MEMPHIS - LIEUTENANT COLONEL LUKE WEATHERS JR VA MEDICAL CENTER
Feb 24, 2026 7:00pm – 7:00pm
Work Order: WO-01325698
Account: GE Healthcare FMI
Customer Case Number: 1-554879609858, 1-554903834097
Location: LIEUTENANT COLONEL LUKE WEATHERS JR VA MEDICAL CENTER
Address: 116 N PAULINE ST, MEMPHIS, TN 38105
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGB002059
Contact Na
JPG
VGB002059_SN
Feb 25, 2026
JPG
VGB002059_Software
Feb 25, 2026
JPG
VGB002059_Batteries
Feb 25, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325698
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:14 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨44.0 business days
📅
Status: Ready for Scheduling by Angela RoosaFeb 18, 1:24 PM