📍 LIEUTENANT COLONEL LUKE WEATHERS JR VA MEDICAL CENTER — 116 N PAULINE ST, MEMPHIS TN, 38105
Dec 12, 2025 → Feb 25, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 6 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 18, 2026
43 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 25, 2026
4 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 12, 2025Completed: Feb 25, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 18
Ready for Release
⏸ Paused
43
—
Feb 18 → Feb 19
Ready for Scheduling
▶ Running
1
2
Feb 19 → Feb 25
Scheduled
▶ Running
4
6
Dispatch2.0d
Holding43.8d (excluded)
Coordinators6.3d
Field Work0.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
43.8 days
Coordinators
6.3 days
Over SLA
Field Work
0.0 days
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
50.0 daysTotal Age
⏱️
43.8d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
6.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay43.8 days stuck in "Ready for Release"
⏱️
Total Delay6.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
43.8d
Ready for Scheduling
1.7d / 1.0d SLA
Scheduled
4.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.9d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/26/2026 SRobinson- Created follow up Wo as requested. (WO-01354011)
02/18/2026 RArnold - Lynnsei confirmed SN#s. she asked to schedule March 3rd, 4th or 5th. Fady jumped into email and asked to call her. Waiting on response from him and POC on scheduling...02/11/2026 RArnold - Called (254) 319-3199 for Lynnsei Leach. She is the biomed. Sending email with SN#s for her to review. lynnsei.leach@va.gov 02/10/2026; ARoosa - Called; 901-523-8990, unable to get an answer was on hold the entire time. 01/15/2026 Brod - called 9015238990 pressed 0 for operator, unable to reach anyone . 01/12/2026 MHamersley - called 901-523-8990, xfer to Bio Med, spoke to Darren, reached the after hours answering service, he suggests calling back tomorrow
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
GEHC FMI 78101 WOM Process
Published: 06/12/2025 Page 7 of 14 v 1.0
Effective: 06/12/2025
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Software updated
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - LIEUTENANT COLONEL LUKE WEATHERS JR VA MEDICAL CENTER - MEMPHIS, TN - WO-01325701
Completed Feb 11, 2026
To: lynnsei.leach@va.gov
CC: central.scheduling@emsar.com; fmessak@emsar.com; rebecca.arnold@emsar.com
BCC: rebecca.arnold@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - LIEUTENANT COLONEL LUKE WEATHERS JR VA MEDICAL CENTER - MEMPHIS, TN - WO-01325701
Body:
Hi Lynnsei,
Thank you for taking my call today. Please send the serial number for a
📞
Live Call_No Answer Unable to Leave Message
Completed Jan 15, 2026
01/15/2026 Brod - called 9015238990 pressed 0 for operator, unable to reach anyone .
📅
WO-01325701 - FCO - Venue Go Ultrasound - MEMPHIS - LIEUTENANT COLONEL LUKE WEATHERS JR VA MEDICAL CENTER
Feb 24, 2026 7:00pm – 7:00pm
Work Order: WO-01325701
Account: GE Healthcare FMI
Customer Case Number: 1-554880363716, 1-554908069036
Location: LIEUTENANT COLONEL LUKE WEATHERS JR VA MEDICAL CENTER
Address: 116 N PAULINE ST, MEMPHIS, TN 38105
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD001583
Contact Na
JPG
VGD001583_software
Feb 25, 2026
JPG
VGD001583_SN
Feb 25, 2026
JPG
VGD001583_Batteries
Feb 25, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325701
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:14 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨44.0 business days
📅
Status: Ready for Scheduling by Angela RoosaFeb 18, 1:20 PM