Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325702 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 LUMINIS HEALTH DOCTORS COMMUNITY MEDICAL CENTER — 8116 GOOD LUCK RD STE 215, LANHAM MD, 20706

Dec 12, 2025 → Feb 27, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met
Active: 6 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 20, 2026
45 business days (not counted)
5d
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 27, 2026
5 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 20 Ready for Release ⏸ Paused 45 —
Feb 20 → Feb 27 Scheduled ▶ Running 5 6
Dispatch 2.0d
Holding 45.9d (excluded)
Coordinators 5.7d
Billing 3.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
45.9 days
Coordinators
5.7 days
Over SLA
Billing
3.9 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
52.0 days Total Age
⏱️
45.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
8.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Invoice Pending • 82 days old
🚨
Primary Delay 45.9 days stuck in "Ready for Release"
⏱️
Total Delay 8.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
45.9d
Scheduled
5.7d / 2.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
3.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


02/25/2026 RFosbury updating to Feb 26th

02/20/2026 RFosbury Dispatching to Rodney C for walk in on Feb 24th

02/19/2026: ARoosa - Called; 443-481-3493, Oncology dept. Was on hold over 5 min. 

02/19/2026: ARoosa - Called; 301-459-7990, Luminis health Imaging dept. VM/LM

02/19/2026: ARoosa - Called; 301-552-7805

Xfer to office Mngr. ended up at call center was told that siute 215 is luminis H.C.cancer & blood disorders, told suite 101 is breast Imaging and gave # 301-459-7990

02/09/2026; ARoosa - Called, Bianca Overton; 443-926-1471 VM/LM.

02/09/2026; ARoosa - Called, 301-623-4350, No good option to press, stated I was being transfered to an attendant and said call could not be transfered and disconnected.

02/09/2026; ARoosa - Called, 301-459-7990, Imaging center said call back later today to reach Bianca Overton; 443-926-1471.

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
NONE
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325702
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:11 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 46.0 business days
📅
▶
3 Dispatch Scheduled Feb 20, 1:35 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Rodney Charles
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 67d 1h
⏳ 2.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 23, 9:45 AM
Scheduled For: 2026-02-25T00:00:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Feb 25, 12:47 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-26T13:00:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Feb 26, 3:39 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 0.5, 4.9
✔️
Status: Completed by Rodney Charles Feb 27, 3:27 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 1h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 2, 11:28 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:54 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 21h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoice Pending
Priority
PC
Type
FCO
Branch
N/A
Technician
Rodney Charles
Scheduled
Feb 26, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03121559 Labor Open 0.75 $250.00 Feb 26, 3:39 PM
WL-03121560 Labor Open 0.5 $100.00 Feb 26, 3:39 PM
WL-03121561 Travel Open 4.9 $0.00 Feb 26, 3:39 PM
WL-03126016 Labor Open 0.016666666666667 $38.00 Mar 2, 11:28 AM

Details