Created: Dec 12, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
46.0 daysTotal Age
⏱️
28.9d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
17.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay28.9 days stuck in "Ready for Release"
⏱️
Total Delay17.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
28.9d
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
16.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/27/2026 DMalloy - Customer called back and advised that the Dept advised that 2/19 would be the best day to schedule on due to them not having anything scehduled as of right now.
psaldivar@mesks.com
01/27/2026 DMalloy - Called 316.640.7138 for Pedro Saldivar. Advised that we would be in the area the week of 2/16. Customer stated that he was going to check with the Surgery Dept o make sure the device would be available. FOllowed up with an email.
psaldivar@mesks.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Live Call_Followed Up With Email
Completed Jan 27, 2026
01/27/2026 DMalloy - Customer called back and advised that the Dept advised that 2/19 would be the best day to schedule on due to them not having anything scehduled as of right now.
psaldivar@mesks.com
To: psaldivar@mesks.com
CC: central.scheduling@emsar.com
BCC: deon.malloy@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - MCPHERSON HOSPITAL - MCPHERSON, KS - WO-01325709
Body:
Hello,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Venue Go and V
📧
Live Call_Followed Up With Email
Completed Jan 27, 2026
01/27/2026 DMalloy - Called 316.640.7138 for Pedro Saldivar. Advised that we would be in the area the week of 2/16. Customer stated that he was going to check with the Surgery Dept o make sure the device would be available. FOllowed up with an email.
psaldivar@mesks.com
Work Order: WO-01325709
Account: GE Healthcare FMI
Customer Case Number: 1-554879900660, 1-554907744683
Location: MCPHERSON HOSPITAL
Address: 1000 HOSPITAL DR, MCPHERSON, KS 67460
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC007597
Contact Name: Pedro Saldivar
Conta