Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325716 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MEDICAL CITY DALLAS — 7777 FOREST LN, DALLAS TX, 75230

Dec 12, 2025 → Feb 24, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 16 biz days
Paused: 33 biz days
🕐 Clock stopped: Tech Off Site (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 3, 2026
33 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 2 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 17, 2026
8 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 18 → Feb 24, 2026
4 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Dec 12, 2025 Tech Off Site: Feb 25, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 3 Ready for Release ⏸ Paused 33
Feb 3 → Feb 4 Assigned ▶ Running 1 2
Feb 4 → Feb 17 Scheduled ▶ Running 8 10
Feb 17 → Feb 17 Tech On Site ▶ Running 0 10
Feb 17 → Feb 18 Reschedule ▶ Running 1 11
Feb 18 → Feb 24 On Hold ▶ Running 4 15
Feb 24 → Feb 25 Scheduled ▶ Running 1 16
Feb 25 → Feb 25 Tech On Site ▶ Running 0 16
Dispatch 2.0d
Holding 38.1d (excluded)
Coordinators 13.3d
Field Work 0.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
38.1 days
Coordinators
13.3 days
Over SLA
Field Work
0.8 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
49.2 days Total Age
⏱️
33.8d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
9.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Israel Martell — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 17, 2026
Visit 2 Feb 24, 2026

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 33.8 days stuck in "Ready for Release"
⏱️
Total Delay 9.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
33.8d
Assigned
2.0d / 0.5d SLA
Scheduled
9.9d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Reschedule
1.3d / 2.0d SLA
On Hold
4.3d
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 DMalloy - Emailed customer advising that Eric was in the area this week and could complete the last 2 devices between today and Friday of this week. Dispatched to Eric to walk in on Thursday/Friday if the custoemr does not reply by tomorrow.  

scott.fox@gehealthcare.com


CONFIRMED


02/04/2026 LHill-rec'd email from Scott Fox-17th sounds fine

See logged email.


02/04/2026 LHill-sent email to Scott-Unfortunately, we need to reschedule the previously planned onsite visit.

We can offer a new appointment on 02/17, with the technician arriving between 8:00 AM and 10:00 AM. Please let us know if this time frame works for you,

See logged email.


02/3/2026 LHill-rec'd email from Scott-Works for us. I will do my best to find the 4 units for repairs.

See logged email.


02/03/2026 LHill-sent email to Scott Fox-We could have a tech onsite on 02/13 with tech arriving between 8AM-10AM. Does this work for you?

See logged email.


02/13/2026 LHill-rec'd TEAMS message from Kaitlyn-That should be fine.


02/13/2026 LHill-sent TEAMS message to Kaitlyn-Medical City Dallas that has 4 at this location (Wo-01325716, 717, 718, & 719). Chris Womack is bout an hour from this location. I was thinking about offering the site 02/13. Could Curtis Sprague go up to this location on the 13th as well?


02/03/2026 LHill-rec'd email from Scott Fox-Whenever is fine. Let me know what times work best for you.

See logged email


02/02/2026 LHill-sent email to Scott Fox at scott.fox@gehealthcare.com trying to schedule tech visit.


02/02/2026 LHill-called 972-566-7000 for Bio Med Department. spoke with Daniel. Scott is out to lunch. Left message.


12/29/2025 MHamersley - called 972-566-7000, xfer to Bio Med, spoke to Scott Fox, POC; address is correct; No FSE Cred required; sent email: scott.fox@gehealthcare.com

🔧 Work Performed
Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions.
🔍 Technician Findings
Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions.
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325716
Type: FCO
Priority: PC
2.0 business days
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
2 Technician Assigned Feb 3, 9:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 49d 21h
2.0 business days
📅
2 Dispatch Scheduled Feb 4, 12:23 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 1d 2h
⚠️ 9.0 business days
🔧
Status: Tech On Site by Christopher Womack Feb 17, 10:46 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 22h
⏱️
2 3x Labor Added Feb 17, 4:18 PM
3x Labor Added → Status: Reschedule
🔄
Status: Reschedule by Christopher Womack
From: Tech On Site
To: Reschedule
Duration in Previous: 5h 32m
💵
3x Expenses Added Feb 17, 9:59 PM
Type: Expenses
Status: Open
Qty: 1
⏸️
Status: On Hold by Mandy Newman Feb 18, 4:47 PM
From: Reschedule
To: On Hold
Duration in Previous: 1d 0h
4.9 business days
👷
3 Technician Assigned Feb 24, 10:08 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-26T05:00:00.000+0000, 2026-02-26T00:00:00.000+0000, 2026-02-26T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: On Hold
To: Scheduled
Duration in Previous: 5d 17h
👷
2 Technician Assigned Feb 24, 5:51 PM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
🔧
Status: Tech On Site by Israel Martell Feb 24, 7:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9h 46m
🚗
Status: Tech Off Site by Israel Martell Feb 24, 8:34 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 39m
⏱️
2 Labor Added Feb 24, 8:45 PM
Labor Added → Status: Completed
✔️
Status: Completed by Israel Martell
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 11m, 0m
⏱️
2 Labor Added Feb 25, 12:05 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 15h 22m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Israel Martell
Scheduled
Feb 24, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03108981 Labor Open 1.5 $100.00 Feb 17, 4:18 PM
WL-03108982 Labor Open 1 $0.00 Feb 17, 4:18 PM
WL-03108983 Travel Open 36 $0.00 Feb 17, 4:18 PM
WL-03109679 Expenses Open 1 $0.00 Feb 17, 9:59 PM
WL-03109680 Expenses Open 1 $0.00 Feb 17, 9:59 PM
WL-03109681 Expenses Open 1 $0.00 Feb 17, 9:59 PM
WL-03118662 Labor Open 0.75 $100.00 Feb 24, 8:45 PM
WL-03119350 Labor Open 0.016666666666667 $38.00 Feb 25, 12:05 PM

Details