Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325717 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MEDICAL CITY DALLAS — 7777 FOREST LN, DALLAS TX, 75230

Dec 12, 2025 → Feb 25, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (1 biz days early)
Active: 17 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 3, 2026
33 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 2 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 16, 2026
7 business days (counted)
Running total: 9 of ? biz days used
6d
▶ Clock Running
Status: Reschedule
Feb 16 → Feb 24, 2026
6 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Completed
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Closed
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 17 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 3 Ready for Release ⏸ Paused 33 —
Feb 3 → Feb 4 Assigned ▶ Running 1 2
Feb 4 → Feb 16 Scheduled ▶ Running 7 9
Feb 16 → Feb 24 Reschedule ▶ Running 6 15
Feb 24 → Feb 25 Scheduled ▶ Running 1 16
Feb 25 → Feb 25 Tech On Site ▶ Running 0 16
Feb 25 → Feb 25 Completed ▶ Running 0 16
Feb 25 → Feb 26 Closed ▶ Running 1 17
Feb 26 → Feb 26 Incomplete ▶ Running 0 17
Dispatch 2.0d
Holding 33.8d (excluded)
Coordinators 17.8d
Field Work 0.2d
Incomplete 0.0d (excluded)
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
33.8 days
Coordinators
17.8 days
Over SLA
Field Work
0.2 days
Incomplete (excluded from total)
0.0 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
50.2 days Total Age
⏱️
33.8d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
12.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 33.8 days stuck in "Ready for Release"
⏱️
Total Delay 12.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
33.8d
Assigned
2.0d / 0.5d SLA
Scheduled
9.8d / 2.0d SLA
Reschedule
6.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Incomplete
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 SRobinson- Created follow up WO as requested. (WO-01354016)

02/23/2026 DMalloy - Emailed customer advising that Eric was in the area this week and could complete the last 2 devices between today and Friday of this week. Dispatched to Eric to walk in on Thursday/Friday if the custoemr does not reply by tomorrow.  

scott.fox@gehealthcare.com


02/16/2026 LHill-put in reschedule due to the Venu Fit R3.5. GE is working on sending a new flash drive to tech.

CONFIRMED



02/04/2026 LHill-rec'd email from Scott Fox-17th sounds fine

See logged email on WO-01325716.


02/04/2026 LHill-sent email to Scott-Unfortunately, we need to reschedule the previously planned onsite visit.

We can offer a new appointment on 02/17, with the technician arriving between 8:00 AM and 10:00 AM. Please let us know if this time frame works for you,

See logged email on WO-01325716.


02/13/2026 LHill-rec'd email from Scott-Works for us. I will do my best to find the 4 units for repairs.

See logged email on WO-01325716.


02/03/2026 LHill-sent email to Scott Fox-We could have a tech onsite on 02/13 with tech arriving between 8AM-10AM. Does this work for you?

See logged email on WO-01325716.


02/03/2026 LHill-rec'd email from Scott Fox-Whenever is fine. Let me know what times work best for you.

See logged email on WO-01325716


02/13/2026 LHill-rec'd TEAMS message from Kaitlyn-That should be fine.


02/3/2026 LHill-sent TEAMS message to Kaitlyn-Medical City Dallas that has 4 at this location (Wo-01325716, 717, 718, & 719). Chris Womack is bout an hour from this location. I was thinking about offering the site 02/13. Could Curtis Sprague go up to this location on the 13th as well?



02/02/2026 LHill-sent email to Scott Fox at scott.fox@gehealthcare.com trying to schedule tech visit.

see logged email on WO-01325716.


02/02/2026 LHill-called 972-566-7000 for Bio Med Department. spoke with Daniel. Scott is out to lunch. Left message.

see logged call on WO-01325716.


12/29/2025 MHamersley - called 972-566-7000, xfer to Bio Med, spoke to Scott Fox, POC; address is correct; No FSE Cred required; sent email: scott.fox@gehealthcare.com

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.Completed all Peripheral Checks-system passed.Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325717
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
▶
2 Technician Assigned Feb 3, 9:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 49d 21h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 4, 12:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-17T16:00:00.000+0000
⚠️ 8.0 business days
🔄
Status: Reschedule by Laura Hill Feb 16, 8:31 AM
From: Scheduled
To: Reschedule
Duration in Previous: 11d 20h
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Feb 24, 10:17 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-26T05:00:00.000+0000, 2026-02-26T00:00:00.000+0000, 2026-02-26T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Reschedule
To: Scheduled
Duration in Previous: 8d 1h
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Feb 25, 12:22 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Feb 25, 1:32 PM
Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Eric Mancerella
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 12m, 0m
⚠️
Status: Incomplete by Sean Currie Feb 25, 8:27 PM
From: Closed
To: Incomplete
Duration in Previous: 6h 52m
✔️
Status: Completed by Eric Mancerella Feb 25, 8:35 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⏱️
▶
2 Labor Added Feb 26, 12:10 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 15h 37m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Reschedule
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 26, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03119387 Labor Open 1 $100.00 Feb 25, 12:25 PM
WL-03119513 Labor Open 0.75 $0.00 Feb 25, 1:32 PM
WL-03119519 Labor Open 1 $100.00 Feb 25, 1:33 PM
WL-03121190 Labor Open 0.016666666666667 $38.00 Feb 26, 12:10 PM

Details