📍 MEDICAL CITY FORT WORTH — 900 8TH AVE, FORT WORTH TX, 76104
Dec 12, 2025 → Feb 11, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 19 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 20, 2026
23 business days (not counted)
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Feb 15, 2026
18 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Dec 12, 2025Completed: Feb 15, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Jan 20
Ready for Release
⏸ Paused
23
—
Jan 20 → Feb 15
Ready for Scheduling
▶ Running
18
19
Feb 15 → Feb 15
Assigned
▶ Running
0
19
Dispatch2.0d
Holding23.8d (excluded)
Coordinators18.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
23.8 days
Coordinators
18.5 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
41.0 daysTotal Age
⏱️
23.8d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
19.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay23.8 days stuck in "Ready for Release"
⏱️
Total Delay19.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
23.8d
Ready for Scheduling
18.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/20/2026 LHill-uploaded Location Unknown to the WO.
01/15/2026 LHill-Called 817-336-2100 for ICU Department. Was transferred back to Ultrasound Department. spoke with Jasmine in Ultrasound and they don't have this device. She is transferring me to OR Dept. spoke with Shalonda and they don't have these devices in there dept either.
01/15/2026 LHill-called 817-336-2100. Got transferred to Kristen in IR Department. Kristen said I need to speak with ICU Dept or OR Dept maybe because they don't have the Venue Go devices in her department. She could not transfer as this call was transferred to her cell.
12/16/2025 MHamersley - called 817-336-2100, xfer to Bio Med, call went to VM/LM
WO-01325729-Venue Fit Ultrasound VFC001543
WO-01325727-Venue Go Ultrasound VGC004482
WO-01325728-Venue Go Ultrasound VGC004484
🔧Work Performed
FMI 78101 Not Required –
Device Location is Unknown
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📋
Outbound to +18173362100
Completed Jan 15, 2026
01/15/2026 LHill-Called 817-336-2100 for ICU Department. Was transferred back to Ultrasound Department. spoke with Jasmine in Ultrasound and they don't have this device. She is transferring me to OR Dept. spoke with Shalonda and they don't have these devices in there dept either.
📋
Outbound to +18173362100
Completed Jan 15, 2026
01/15/2026 LHill-called 817-336-2100. Got transferred to Kristen in IR Department. Kristen said I need to speak with ICU Dept or OR Dept maybe because they don't have the Venue Go devices in her department. She could not transfer as this call was transferred to her cell.
PDF
MEDICAL CITY FORT WORTH Location Unknown Form
Jan 20, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325727
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:16 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨24.0 business days
📅
Status: Ready for Scheduling by Laura HillJan 20, 2:53 PM