Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325729 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MEDICAL CITY FORT WORTH — 900 8TH AVE, FORT WORTH TX, 76104

Dec 12, 2025 → Feb 11, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 19 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 20, 2026
23 business days (not counted)
18d
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Feb 15, 2026
18 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 20 Ready for Release ⏸ Paused 23 —
Jan 20 → Feb 15 Ready for Scheduling ▶ Running 18 19
Feb 15 → Feb 15 Assigned ▶ Running 0 19
Dispatch 2.0d
Holding 23.8d (excluded)
Coordinators 18.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
23.8 days
Coordinators
18.5 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
41.0 days Total Age
⏱️
23.8d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
19.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 23.8 days stuck in "Ready for Release"
⏱️
Total Delay 19.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
23.8d
Ready for Scheduling
18.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/20/2026 LHill-uploaded Location Unknown to the WO.



01/15/2026 LHill-Called 817-336-2100 for ICU Department. Was transferred back to Ultrasound Department. spoke with Jasmine in Ultrasound and they don't have this device. She is transferring me to OR Dept. spoke with Shalonda and they don't have these devices in there dept either.

See logged call on WO-01325727


01/15/2026 LHill-called 817-336-2100. Got transferred to Kristen in IR Department. Kristen said I need to speak with ICU Dept or OR Dept maybe because they don't have the Venue Go devices in her department. She could not transfer as this call was transferred to her cell.

See logged call on WO-01325727.


12/16/2025 MHamersley - called 817-336-2100, xfer to Bio Med, call went to VM/LM


WO-01325729-Venue Fit Ultrasound VFC001543

WO-01325727-Venue Go Ultrasound VGC004482

WO-01325728-Venue Go Ultrasound VGC004484

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325729
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 24.0 business days
📅
Status: Ready for Scheduling by Laura Hill Jan 20, 2:54 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 36d 2h
🚨 19.0 business days
👷
▶
4 Technician Assigned Feb 15, 2:43 PM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Fady Messak
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25d 23h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏱️
Labor Added Feb 16, 11:25 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 11:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 44m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 18.5 business days (threshold: 1.0 business days)
Exceeded by 17.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Khouzam
Scheduled
N/A
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03106530 Labor Open 0.5 $100.00 Feb 15, 2:46 PM
WL-03107021 Labor Open 0.016666666666667 $38.00 Feb 16, 11:25 AM

Details