Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325732 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MEDICAL CENTER OF MCKINNEY — 4500 MEDICAL CENTER DR, MCKINNEY TX, 75069

Dec 12, 2025 → Feb 18, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (7 biz days early)
Active: 11 biz days
Paused: 33 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 3, 2026
33 business days (not counted)
6d
▶ Clock Running
Status: Assigned
Feb 3 → Feb 11, 2026
6 business days (counted)
Running total: 7 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 18, 2026
4 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 3 Ready for Release ⏸ Paused 33 —
Feb 3 → Feb 11 Assigned ▶ Running 6 7
Feb 11 → Feb 18 Scheduled ▶ Running 4 11
Feb 18 → Feb 18 Tech On Site ▶ Running 0 11
Dispatch 2.0d
Holding 33.8d (excluded)
Coordinators 11.5d
Field Work 0.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
33.8 days
Coordinators
11.5 days
Over SLA
Field Work
0.2 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
45.0 days Total Age
⏱️
33.8d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
14.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 33.8 days stuck in "Ready for Release"
⏱️
Total Delay 14.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
33.8d
Assigned
6.5d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
4.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


02/10/2026 LHill-rec'd email from Gene-Sure. Remind me the morning of 02/18/26 so I can check their schedule.


02/10/2026 LHill-sent email to Gene-Do you think it would be okay to schedule this on 02/18/2026, with an arrival time between 11AM-1PM. Please confirm that this works for your facility. If you prefer a different date/time let me know that as well.

See logged email.


02/10/2026 LHill-rec'd email back from Gene-It will depend on the staff on using the unit that day.


02/10/2026 LHill-sent email to Gene-I’m following up to see if the date and

time mentioned in the email below work for you.

See logged email.


02/06/2026 LHill-sent email to Gene-I’m following up to see if the date and time mentioned in the email below work for you.


02/05/2026 LHill-sent email to Gene-I’m following up to see if the date and time mentioned in the email below work for you.


02/03/2026 LHill-sent email to Gene Garabedian-We can have our FSE onsite on 02/18/2026, with an arrival time between 11AM-1PM. Please confirm that this works for your facility.

See logged email.


01/30/2026 LHill-rec'd email from Gene Garabedian-Yes, the unit is still on site here.

It is located in Cathlab.

What is the time frame for this recall to be performed?

See logged email.


01/30/2026 LHill-sent email to Gene Garabedian at Eugene.Garabedian@gehealthcare.com trying to schedule tech visit.


01/30/2026 LHill-LM at 972-540-4461 for Gene Garabedian trying to schedule tech visit.


01/29/2026 LHill-LM at 972-540-4461 for Gene Garabedian trying to schedule tech visit.


01/29/2026 LHill-sent email to Gene Garabedian at Eugene.Garabedian@gehealthcare.com trying to schedule tech visit.


01/21/2026 LHill-sent email to Gene Garabedian at Eugene.Garabedian@gehealthcare.com trying to schedule tech visit.


01/21/2026 LHill-LM at 972-540-4461 for Gene Garabedian trying to schedule tech visit.


01/15/2026 LHill-sent email to Gene Garabedian at Eugene.Garabedian@gehealthcare.com trying to schedule tech visit.


01/15/2026 LHill-LM at 972-540-4461 for Gene Garabedian trying to schedule tech visit.


01/15/2026 LHill-No contact info on WO or location. Found Gene Garabedian contact info on a previous WO so I will try that info:

Gene Garabedian

972-540-4461 Eugene.Garabedian@gehealthcare.com

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.5 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI 78101 upgrade
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325732
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 34.0 business days
👷
▶
2 Technician Assigned Feb 3, 3:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 50d 2h
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Feb 11, 8:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-18T16:45:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Christopher Womack Feb 18, 12:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 4h
⏱️
4x Labor Added Feb 18, 12:53 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 1.5, 14
💵
Expenses Added Feb 18, 1:34 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Christopher Womack Feb 18, 1:53 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 21m, 0m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 24, 1:23 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 23h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 6.5 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Christopher Womack
Scheduled
Feb 18, 11:45 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03110344 Labor Open 0.5 $100.00 Feb 18, 12:53 PM
WL-03110347 Labor Open 1.5 $100.00 Feb 18, 12:53 PM
WL-03110349 Expenses Open 1 $0.00 Feb 18, 12:53 PM
WL-03110352 Travel Open 14 $0.00 Feb 18, 12:53 PM
WL-03110443 Expenses Open 1 $0.00 Feb 18, 1:34 PM
WL-03117755 Labor Open 0.016666666666667 $38.00 Feb 24, 1:23 PM

Details