Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325739 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MEDICAL CITY PLANO — 3901 W 15TH ST, PLANO TX, 75075

Dec 12, 2025 → Feb 20, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 29 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 9, 2026
17 business days (not counted)
24d
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Feb 15, 2026
24 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Completed
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Closed
Feb 15 → Feb 16, 2026
0 business days (counted)
Running total: 25 of ? biz days used
4d
▶ Clock Running
Status: Incomplete
Feb 16 → Feb 22, 2026
4 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 22 → Feb 22, 2026
0 business days (counted)
Running total: 29 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 22, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 9 Ready for Release ⏸ Paused 17 —
Jan 9 → Feb 15 Ready for Scheduling ▶ Running 24 25
Feb 15 → Feb 15 Assigned ▶ Running 0 25
Feb 15 → Feb 15 Completed ▶ Running 0 25
Feb 15 → Feb 16 Closed ▶ Running 0 25
Feb 16 → Feb 22 Incomplete ▶ Running 4 29
Feb 22 → Feb 22 Scheduled ▶ Running 0 29
Dispatch 2.0d
Holding 17.8d (excluded)
Coordinators 24.9d
Incomplete 4.0d (excluded)
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
17.8 days
Coordinators
24.9 days
Over SLA
Incomplete (excluded from total)
4.0 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
47.0 days Total Age
⏱️
24.9d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
26.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 24.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 26.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
17.8d
Ready for Scheduling
24.9d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Incomplete
4.0d
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/09/2026 MHamersley - recd email from Aurelio Aviles, Aurelio.Aviles@gehealthcare.com , VGD002880 and VFD001274 are not in inventory, attached email & LU Form to WO


01/08/2026 MHamersley - called 214-685-6122, Aurelio Aviles, call went to VM/LM; sent email: aurelio.aviles@gehealthcare.com

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325739
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 18.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 9, 11:32 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 24d 23h
🚨 25.0 business days
👷
▶
3 Technician Assigned Feb 15, 3:06 PM
Technician Assigned → Status: Assigned → Status: Completed
👷
Status: Assigned by Fady Messak
From: Ready for Scheduling
To: Assigned
Duration in Previous: 37d 3h
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⚠️
Status: Incomplete by Fady Messak Feb 16, 9:13 AM
From: Closed
To: Incomplete
Duration in Previous: 18h 5m
⏳ 4.0 business days
🗓️
▶
4 Status: Scheduled Feb 22, 9:50 AM
Status: Scheduled → Dispatch Scheduled → Labor Added → Status: Completed
📅
Dispatch Scheduled by Fady Messak
Scheduled For: 2026-02-22T14:50:00.000+0000, 2026-02-20T14:50:00.000+0000
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 24, 2:12 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 4h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 24.9 business days (threshold: 1.0 business days)
Exceeded by 23.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Khouzam
Scheduled
Feb 20, 9:50 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03115423 Labor Open 0.016666666666667 $100.00 Feb 22, 9:52 AM
WL-03117851 Labor Open 0.016666666666667 $38.00 Feb 24, 2:12 PM

Details