📍 MENORAH MEDICAL CENTER — 5721 W 119TH ST, OVERLAND PARK KS, 66209
Dec 12, 2025 → Feb 24, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (3 biz days early)
Active: 4 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 19, 2026
44 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 23, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025Completed: Feb 24, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 19
Ready for Release
⏸ Paused
44
—
Feb 19 → Feb 23
Scheduled
▶ Running
2
3
Feb 23 → Feb 24
Tech On Site
▶ Running
1
4
Dispatch2.0d
Holding44.9d (excluded)
Coordinators2.7d
Field Work1.4d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
44.9 days
Coordinators
2.7 days
Over SLA
Field Work
1.4 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
49.0 daysTotal Age
⏱️
44.9d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
2.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
On Track
Ready to Bill • 82 days old
🚨
Primary Delay44.9 days stuck in "Ready for Release"
⏱️
Total Delay2.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
44.9d
Scheduled
2.7d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/25/2026 SRobinson- Created follow up WO as requested. (WO-01353748)
02/19/2026 DMalloy - Forwarded email to POC Maureen Trast (located on PWO for this site)..Advised FSE Bennet will be in the area and onsite next week for the device remediations.
maureen.trast@hcamidwest.com
nicholas.holder@hcamidwest.com
02/04/2026 MHamersley - called 913-498-6000, xfer to Bio Med, spoke to Maggie, bio med does not handle ultrasounds, need Imaging Dept; called back, xfer to Radiology Dept, press 3, call went to Nicholas Holder's VM/LM; sent email: Nick.Holder@hcamidwest.com - offering FSE onsite week of Feb 16th ... 01/13/2026 MHamersley - called 913-498-6000, xfer to Bio Med, call went to VM/LM
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email: Urgent Schedule Attempt - Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - MENORAH MEDICAL CENTER - OVERLAND PARK, KS - WO-01325760
Completed Feb 4, 2026
To: Nick.Holder@hcamidwest.com
CC: central.scheduling@emsar.com; deon.malloy@emsar.com; mary.hamersley@emsar.com; fmessak@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Urgent Schedule Attempt - Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - MENORAH MEDICAL CENTER - OVERLAND PARK, KS - WO-01325760
Body:
Good Afternoon Nick,
I am contacting you on behalf of GE Healthcare about a F
📞
Live Call_Left Message
Completed Feb 4, 2026
02/04/2026 MHamersley - called 913-498-6000, xfer to Bio Med, spoke to Maggie, bio med does not handle ultrasounds, need Imaging Dept; called back, xfer to Radiology Dept, press 3, call went to Nicolas Holder's VM/LM;
📞
Live Call_Asked to Call Back
Completed Feb 4, 2026
02/04/2026 MHamersley - called 913-498-6000, xfer to Bio Med, spoke to Maggie, bio med does not handle ultrasounds, need Imaging Dept
📞
Live Call_Left Message
Completed Jan 13, 2026
01/13/2026 MHamersley - called 913-498-6000, xfer to Bio Med, call went to VM/LM
📅
WO-01325760 - FCO - Venue Go Ultrasound - OVERLAND PARK - MENORAH MEDICAL CENTER
Feb 23, 2026 8:00am – 5:00pm
Work Order: WO-01325760
Account: GE Healthcare FMI
Customer Case Number: 1-554879846199, 1-554907729032
Location: MENORAH MEDICAL CENTER
Address: 5721 W 119TH ST, OVERLAND PARK, KS 66209
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC006321
Contact Name: Maureen Trast