📍 MENORAH MEDICAL CENTER — 5721 W 119TH ST, OVERLAND PARK KS, 66209
Dec 12, 2025 → Feb 24, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (3 biz days early)
Active: 3 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 20, 2026
45 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025Completed: Feb 24, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 20
Ready for Release
⏸ Paused
45
—
Feb 20 → Feb 23
Scheduled
▶ Running
1
2
Feb 23 → Feb 24
Tech On Site
▶ Running
1
3
Dispatch2.0d
Holding45.6d (excluded)
Coordinators2.0d
Field Work1.4d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
45.6 days
Coordinators
2.0 days
Field Work
1.4 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
49.0 daysTotal Age
⏱️
45.6d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
3.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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On Track
Ready to Bill • 82 days old
🚨
Primary Delay45.6 days stuck in "Ready for Release"
⏱️
Total Delay3.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
45.6d
Scheduled
2.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/25/2026 SRobinson- Created follow up WO as requested. (WO-01353762)
02/19/2026 DMalloy - Forwarded email to POC Maureen Trast (located on PWO for this site)..Advised FSE Bennet will be in the area and onsite next week for the device remediations.
02/04/2026 MHamersley - called 913-498-6000, xfer to Bio Med, spoke to Maggie, bio med does not handle ultrasounds, need Imaging Dept; called back, xfer to Radiology Dept, press 3, call went to Nicholas Holder's VM/LM; sent email: Nick.Holder@hcamidwest.com - offering FSE onsite week of Feb 16th ... 01/13/2026 MHamersley - called 913-498-6000, xfer to Bio Med, call went to VM/LM
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01325769 - FCO - Venue Go Ultrasound - OVERLAND PARK - MENORAH MEDICAL CENTER
Feb 23, 2026 8:00am – 5:00pm
Work Order: WO-01325769
Account: GE Healthcare FMI
Customer Case Number: 1-554880261295, 1-554908099709
Location: MENORAH MEDICAL CENTER
Address: 5721 W 119TH ST, OVERLAND PARK, KS 66209
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002585
Contact Name:
Contact Phon