Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325773 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MERCY HOSPITAL ARDMORE — 1011 14TH AVE NW, ARDMORE OK, 73401

Dec 12, 2025 → Feb 24, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 6 biz days
Paused: 43 biz days
🕐 Clock stopped: Tech Off Site (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 18, 2026
43 business days (not counted)
▶ Clock Running
Status: On Hold
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 12, 2025 Tech Off Site: Feb 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 18 Ready for Release ⏸ Paused 43 —
Feb 18 → Feb 20 On Hold ▶ Running 2 3
Feb 20 → Feb 24 Assigned ▶ Running 2 5
Feb 24 → Feb 25 Scheduled ▶ Running 1 6
Feb 25 → Feb 25 Tech On Site ▶ Running 0 6
Dispatch 2.0d
Holding 46.1d (excluded)
Coordinators 2.6d
Field Work 0.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
46.1 days
Coordinators
2.6 days
Over SLA
Field Work
0.1 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
49.2 days Total Age
⏱️
43.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
5.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 43.8 days stuck in "Ready for Release"
⏱️
Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
43.8d
On Hold
2.3d
Assigned
2.3d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


01/27/2026 LHill-rec'd call from Misty/Imaging at 580-223-5400. She tracked down the equipment. Jamie Rankin in Nursing. She only has an email for her. I advised once I have a scheduled date I would reach out to her via email.

Contact Name: Jamie Rankin Nursing. It on the floor. Usually located in ICU.

Address verified: Yes

POC email address: jamie.rankin@mercy.net

Devices match: Yes

Have batteries been received? They have not received the batteries.

1. Are there any special instructions we should relay to the Technician upon their arrival? No.  

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements 

Unable to log call in RC.


01/27/2026 LHill-called 580-220-6542 for Misty/Imaging. She isn't aware of this device. Gave her the serial number and she is going to get with her director and see what they can find out and where it's located at.


01/26/2026 LHill-Called (580) 223-5400 for Ultrasound Mgr. LM for Misty trying to schedule tech visit.


01/26/2026 LHill-No contact info on WO, location. or previous WO. Found (580) 223-5400 online.

🔧 Work Performed
Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions
🔍 Technician Findings
Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325773
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 44.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 4:47 PM
From: Ready for Release
To: On Hold
Duration in Previous: 65d 4h
⏳ 2.9 business days
👷
▶
2 Technician Assigned Feb 20, 4:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 1d 23h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 24, 5:51 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 4d 1h
🔧
Status: Tech On Site by Israel Martell Feb 24, 7:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 3m
🚗
▶
3 Status: Tech Off Site Feb 24, 8:47 PM
Status: Tech Off Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Israel Martell
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 3.4 business days
⏱️
▶
2 Labor Added Feb 27, 10:15 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Israel Martell
Scheduled
Feb 24, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03118678 Labor Open 0.75 $100.00 Feb 24, 8:49 PM
WL-03122861 Labor Open 0.016666666666667 $38.00 Feb 27, 10:15 AM

Details