Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325774 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MERCY HOSPITAL CARTHAGE — 3125 DR RUSSELL SMITH WAY, CARTHAGE MO, 64836

Dec 12, 2025 → Feb 25, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 6 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 18, 2026
43 business days (not counted)
▶ Clock Running
Status: On Hold
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 6 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 18 Ready for Release ⏸ Paused 43 —
Feb 18 → Feb 20 On Hold ▶ Running 2 3
Feb 20 → Feb 24 Assigned ▶ Running 2 5
Feb 24 → Feb 25 Scheduled ▶ Running 1 6
Dispatch 2.0d
Holding 46.1d (excluded)
Coordinators 3.7d
Field Work 0.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
46.1 days
Coordinators
3.7 days
Over SLA
Field Work
0.6 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
50.0 days Total Age
⏱️
43.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready to Bill • 82 days old
🚨
Primary Delay 43.8 days stuck in "Ready for Release"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
43.8d
On Hold
2.3d
Assigned
2.3d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Completed
0.6d / 1.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/04/2026; ARoosa Recvd.Email from Megan Henson who states she believes device was already serviced. Sent a reply email stating that it may still be in need of software update, and that we would like to schedule.


02/02/2026; ARoosa- Called; 417-358-8121, xfer to bio med was sent to GE service request dept. Manuel stated he could not locate the device in the system and to try calling the hospital back to speak with someone else.

02/02/2026; ARoosa- Called; 417-358-8121, Xfer to Imaging who xfer to E.R spoke to Meagan believes it has already been serviced but wants me to send email so she can double check Serial # to confirm.> meagan.henson@mercy.net.

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
🔍 Technician Findings
FMI 78101 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325774
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 44.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 4:47 PM
From: Ready for Release
To: On Hold
Duration in Previous: 65d 4h
⏳ 2.9 business days
👷
▶
2 Technician Assigned Feb 20, 4:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 1d 23h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 24, 4:29 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 4d 0h
⏱️
▶
2 Labor Added Feb 25, 1:29 PM
Labor Added → Status: Completed
✔️
Status: Completed by Davon Cox
From: Scheduled
To: Completed
Duration in Previous: 21h 1m
🏁
Status: Closed by Davon Cox Feb 25, 6:20 PM
From: Completed
To: Closed
Duration in Previous: 4h 50m
⏳ 2.7 business days
⏱️
▶
2 Labor Added Feb 27, 12:07 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Davon Cox
Scheduled
Feb 24, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03119507 Labor Open 0.75 $100.00 Feb 25, 1:29 PM
WL-03123273 Labor Open 0.016666666666667 $38.00 Feb 27, 12:07 PM

Details