Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325781 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 METHODIST HEALTHCARE CENTRAL — 221 S CLAYBROOK ST, MEMPHIS TN, 38104

Dec 12, 2025 → Feb 26, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (1 biz days early)
Active: 2 biz days
Paused: 48 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 20, 2026
45 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 20 → Feb 25, 2026
3 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 20 Ready for Release ⏸ Paused 45 —
Feb 20 → Feb 20 Scheduled ▶ Running 0 1
Feb 20 → Feb 25 Awaiting Parts ⏸ Paused 3 —
Feb 25 → Feb 26 Scheduled ▶ Running 1 2
Feb 26 → Feb 26 Tech On Site ▶ Running 0 2
Dispatch 2.0d
Material Management 3.6d
Holding 45.8d (excluded)
Coordinators 1.3d
Field Work 0.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
3.6 days
Over SLA
Holding (excluded from total)
45.8 days
Coordinators
1.3 days
Field Work
0.2 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
51.0 days Total Age
⏱️
45.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
2.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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On Track
Ready to Bill • 82 days old
🚨
Primary Delay 45.8 days stuck in "Ready for Release"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
45.8d
Scheduled
1.3d / 2.0d SLA
Awaiting Parts
3.6d / 3.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 SRobinson- Created follow up WO as requested. (WO-01354030)

02/20/2026 Brod - called 9012875437 to speak to Barry, he stated to follow up in email with the list of units but confirmed FSE onsite for 02/25-02/26. 


02/19/2026: ARoosa - Sent FU email to barry.jones@mlh.org, asking him to pls. advise on devices and locations


02/10/2026; ARoosa - Called; 901-287-5437, Oper Xfer to Biomed; Spoke to Barry who I spoke with earlier today he has verified he is contact for any methodist hospital

locations in Memphis as well as LE Bonheur children's. Sending Email with all locations

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
🔍 Technician Findings
Software update
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325781
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 46.0 business days
📅
▶
5 Dispatch Scheduled Feb 20, 2:13 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Parts Requested → Status: Awaiting Parts
👷
Technician Assigned by Brandi Rodriguez
Technician: Ryan Lewis
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 67d 1h
📦
Parts Requested
Order: 00090819
Status: Canceled
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 25, 4:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-26T14:00:00.000+0000
🔧
▶
2 Status: Tech On Site Feb 26, 11:09 AM
Status: Tech On Site → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.75, 1.5
✔️
Status: Completed by Ryan Lewis Feb 26, 11:15 AM
From: Tech On Site
To: Completed
Duration in Previous: 5m
🏁
Status: Closed by Ryan Lewis Feb 26, 12:49 PM
From: Completed
To: Closed
Duration in Previous: 1h 34m
⏱️
▶
2 Labor Added Feb 27, 8:44 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 19h 57m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 3.6 business days (threshold: 3.0 business days)
Exceeded by 4.8 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours

🔗 Related Artifacts

📦
Parts Order 00090819
Canceled

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 26, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03121072 Labor Open 0.75 $525.00 Feb 26, 11:12 AM
WL-03121073 Labor Open 1.5 $0.00 Feb 26, 11:12 AM
WL-03121074 Labor Open 1.5 $100.00 Feb 26, 11:12 AM
WL-03121075 Expenses Open 1 $0.00 Feb 26, 11:12 AM
WL-03122685 Labor Open 0.016666666666667 $38.00 Feb 27, 8:44 AM

Details