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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325797 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 METHODIST HOSPITAL — 7700 FLOYD CURL DR, SAN ANTONIO TX, 78229

Dec 12, 2025 → Feb 27, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met
Active: 22 biz days
Paused: 29 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 22, 2026
25 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 22 → Jan 28, 2026
4 business days (not counted)
17d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 23, 2026
17 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 27, 2026
4 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 28, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 28, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 22 Ready for Release ⏸ Paused 25 —
Jan 22 → Jan 22 Scheduled ▶ Running 0 1
Jan 22 → Jan 28 Awaiting Parts ⏸ Paused 4 —
Jan 28 → Feb 23 Scheduled ▶ Running 17 18
Feb 23 → Feb 23 Entered ▶ Running 0 18
Feb 23 → Feb 27 Scheduled ▶ Running 4 22
Feb 27 → Feb 28 Tech On Site ▶ Running 0 22
Dispatch 2.0d
Material Management 4.1d
Holding 25.8d (excluded)
Coordinators 21.4d
Field Work 1.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
4.1 days
Over SLA
Holding (excluded from total)
25.8 days
Coordinators
21.4 days
Over SLA
Field Work
1.0 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
52.0 days Total Age
⏱️
25.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
19.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 25.8 days stuck in "Ready for Release"
⏱️
Total Delay 19.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
25.8d
Awaiting Parts
4.1d / 3.0d SLA
Scheduled
21.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 mklose dispatch Philmon per Fady

01/16/2026 Brod - called 2107785902 to speak to Stephen went to vm left message, following up in email 01/08/2026 MHamersley - called 210-778-5902, Stephen Larabee, (he was POC for Vents) call went to VM/LM; sent email: Stephen.Larabee@gehealthcare.com

🔧 Work Performed
Unknown Location Form Filled Out
🔍 Technician Findings
Unknown Location Form Filled Out
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325797
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 26.0 business days
👷
▶
4 Technician Assigned Jan 22, 12:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Parts Requested
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-26T06:00:00.000+0000, 2026-01-26T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release, Scheduled
To: Scheduled, Awaiting Parts
Duration in Previous: 38d 0h, 0m
📦
Parts Requested
Order: 00088865
Status: Closed
⏳ 4.0 business days
🗓️
Status: Scheduled by Marvin Rivas Jan 27, 9:29 PM
From: Awaiting Parts
To: Scheduled
Duration in Previous: 5d 8h
⏳ 2.3 business days
🔩
2x Parts Added Jan 29, 12:30 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🚨 17.0 business days
📅
Dispatch Scheduled by Fady Messak Feb 23, 3:37 PM
Scheduled For: 2026-02-27T00:00:00.000+0000
🆕
▶
3 Status: Entered Feb 23, 4:24 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: a0hVU000002ik4PYAQ, Philmon Mehari
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-26T14:30:00.000+0000
⏳ 3.9 business days
🔧
Status: Tech On Site by Philmon Mehari Feb 26, 7:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 3h
⏳ 1.6 business days
⏱️
Labor Added Feb 27, 9:30 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Feb 27, 10:06 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.2 business days
⏱️
▶
2 Labor Added Mar 2, 11:26 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 4.1 business days (threshold: 3.0 business days)
Exceeded by 1.1 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📦
Parts Order 00088865
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Feb 26, 9:30 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03083298 Parts Open 2 $0.00 Jan 29, 12:30 PM
WL-03083299 Expenses Open 1 $0.00 Jan 29, 12:30 PM
WL-03124408 Labor Open 1 $100.00 Feb 27, 9:30 PM
WL-03126006 Labor Open 0.016666666666667 $38.00 Mar 2, 11:26 AM

Details