Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325812 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 METHODIST HOSPITAL STONE OAK — 1139 E SONTERRA BLVD, SAN ANTONIO TX, 78258

Dec 12, 2025 → Jan 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met
Active: 7 biz days
Paused: 25 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 22, 2026
25 business days (not counted)
4d
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 28, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 28 → Jan 30, 2026
2 business days (counted)
Running total: 7 of ? biz days used
Created: Dec 12, 2025 Completed: Jan 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 22 Ready for Release ⏸ Paused 25 —
Jan 22 → Jan 28 Scheduled ▶ Running 4 5
Jan 28 → Jan 30 Tech On Site ▶ Running 2 7
Dispatch 2.0d
Holding 25.8d (excluded)
Coordinators 4.6d
Field Work 2.1d
Billing 4.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
25.8 days
Coordinators
4.6 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
4.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
32.2 days Total Age
⏱️
25.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay 25.8 days stuck in "Ready for Release"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
25.8d
Scheduled
4.6d / 2.0d SLA
Tech On Site
2.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/22/2026 Brod - called 2103301862 to Kenneth Wallace he confirmed FSE onsite for 01/28. following up in email to Kenneth.Wallace@gehealthcare.com

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI implemented.
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325812
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 26.0 business days
👷
▶
3 Technician Assigned Jan 22, 2:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-28T06:00:00.000+0000, 2026-01-28T00:00:00.000+0000, 2026-01-28T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 38d 1h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Marvin Rivas Jan 28, 12:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 22h
⏳ 2.0 business days
🚗
Travel Added Jan 29, 8:14 PM
Type: Travel
Status: Open
Qty: 12
⏱️
▶
2 Labor Added Jan 29, 8:31 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Marvin Rivas Jan 29, 8:52 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 8h, 0m
⏳ 2.4 business days
⏱️
Labor Added Feb 2, 11:16 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 11:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 14h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 6h
🧾
▶
2 Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 25m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Tech On Site
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Jan 28, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-253009

Work Details (4)

Name Type Status Qty Amount Date
WL-03084160 Travel Open 12 $0.00 Jan 29, 8:14 PM
WL-03084194 Labor Open 2.25 $100.00 Jan 29, 8:31 PM
WL-03084202 Labor Open 0.75 $0.00 Jan 29, 8:34 PM
WL-03087852 Labor Open 0.016666666666667 $38.00 Feb 2, 11:16 AM

Details