Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325813 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 METHODIST HOSPITAL STONE OAK — 1139 E SONTERRA BLVD, SAN ANTONIO TX, 78258

Dec 12, 2025 → Feb 11, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 11 biz days
Paused: 30 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 22, 2026
25 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Jan 22 → Jan 29, 2026
5 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 6, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 7 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 11, 2026
3 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 11 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 22 Ready for Release ⏸ Paused 25 —
Jan 22 → Jan 22 Scheduled ▶ Running 0 1
Jan 22 → Jan 29 Awaiting Parts ⏸ Paused 5 —
Jan 29 → Feb 6 Scheduled ▶ Running 6 7
Feb 6 → Feb 6 Tech On Site ▶ Running 0 7
Feb 6 → Feb 6 Reschedule ▶ Running 0 7
Feb 6 → Feb 11 Scheduled ▶ Running 3 10
Feb 11 → Feb 12 Tech On Site ▶ Running 1 11
Dispatch 2.0d
Material Management 5.6d
Holding 25.8d (excluded)
Coordinators 10.5d
Field Work 0.9d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
5.6 days
Over SLA
Holding (excluded from total)
25.8 days
Coordinators
10.5 days
Over SLA
Field Work
0.9 days
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
41.1 days Total Age
⏱️
25.8d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
12.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Marvin Rivas — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 3, 2026
Visit 2 Feb 11, 2026

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 25.8 days stuck in "Ready for Release"
⏱️
Total Delay 12.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
25.8d
Scheduled
10.5d / 2.0d SLA
Awaiting Parts
5.6d / 3.0d SLA
Tech On Site
0.9d / 1.0d SLA
Reschedule
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5/2024 FSE Marvin Rivas - in communication with Jana Castro; the equipment has been located and a visit scheduled for Wednesday February 11, 2026.


01/22/2026 Brod - called 2103301862 to Kenneth Wallace he confirmed FSE onsite for 01/28. following up in email to Kenneth.Wallace@gehealthcare.com

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI implemented.
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325813
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 26.0 business days
👷
▶
6 Technician Assigned Jan 22, 1:56 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-28T06:00:00.000+0000, 2026-01-28T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 38d 1h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-28T14:00:00.000+0000
📦
Parts Requested
Order: 00088883
Status: Closed
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 2m
⚠️ 6.0 business days
🔩
▶
2 2x Parts Added Jan 29, 11:16 AM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 6d 21h
⚠️ 6.0 business days
🔧
Status: Tech On Site by Marvin Rivas Feb 5, 11:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 11h
⏱️
Labor Added Feb 5, 11:24 PM
Type: Labor
Status: Open
Qty: 0.75
🔄
▶
3 Status: Reschedule Feb 5, 11:32 PM
Status: Reschedule → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Marvin Rivas
From: Reschedule
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Marvin Rivas
Scheduled For: 2026-02-11T14:00:00.000+0000
⏳ 4.1 business days
🔧
Status: Tech On Site by Marvin Rivas Feb 11, 12:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 13h
⏱️
▶
2 2x Labor Added Feb 11, 7:27 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 15
✔️
▶
2 Status: Completed Feb 11, 7:55 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.5 business days
⏱️
Labor Added Feb 17, 10:11 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 17, 10:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 14h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 5.6 business days (threshold: 3.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00088883
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Feb 11, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03083189 Parts Open 2 $0.00 Jan 29, 11:16 AM
WL-03083190 Expenses Open 1 $0.00 Jan 29, 11:16 AM
WL-03094581 Labor Open 0.75 $100.00 Feb 5, 11:24 PM
WL-03101948 Labor Open 1 $450.00 Feb 11, 7:27 PM
WL-03101949 Labor Open 1.5 $100.00 Feb 11, 7:27 PM
WL-03101950 Travel Open 15 $0.00 Feb 11, 7:28 PM
WL-03108441 Labor Open 0.016666666666667 $38.00 Feb 17, 10:11 AM

Details