Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325824 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 METHODIST TEXSAN HOSPITAL — 6700 IH 10 W, SAN ANTONIO TX, 78201

Dec 12, 2025 → Feb 3, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (2 biz days early)
Active: 4 biz days
Paused: 26 biz days
🕐 Clock stopped: Completed (Jan 28, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 23, 2026
26 business days (not counted)
3d
▶ Clock Running
Status: Assigned
Jan 23 → Jan 28, 2026
3 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025 Completed: Jan 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 23 Ready for Release ⏸ Paused 26 —
Jan 23 → Jan 28 Assigned ▶ Running 3 4
Dispatch 2.0d
Holding 26.8d (excluded)
Coordinators 2.6d
Field Work 0.0d
Billing 12.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
26.8 days
Coordinators
2.6 days
Over SLA
Field Work
0.0 days
Billing
12.3 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
35.0 days Total Age
⏱️
26.8d in Ready for Release Longest Stage
🔄
20 transitions Status Changes
⚠️
11.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 26.8 days stuck in "Ready for Release"
⏱️
Total Delay 11.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
26.8d
Assigned
2.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Ready to Bill
12.1d / 1.0d SLA
WO Correction Needed
0.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Proper multi code entered.
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325824
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 27.0 business days
👷
▶
2 Technician Assigned Jan 23, 3:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 39d 3h
⏱️
2x Labor Added Jan 23, 8:42 PM
Type: Labor
Status: Open
Qty: 3, 8
⏱️
3x Labor Added Jan 23, 9:16 PM
Type: Labor, Travel
Status: Open
Qty: 3, 160, 170
⏳ 2.3 business days
✔️
▶
2 Status: Completed Jan 27, 8:39 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Curtis Sprague
From: Completed
To: Closed
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Jan 28, 10:03 AM
Status: Billing Review → Status: Closed
🏁
Status: Closed by Timothy Amburgey
From: Billing Review
To: Closed
Duration in Previous: 4m
⏱️
Labor Added Jan 28, 12:22 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 28, 12:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 20m
⚠️ 5.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 3, 11:45 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 5d 23h, 0m
💵
Status: Billing Review by Timothy Amburgey Feb 3, 2:19 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 2h 32m, 0m
✔️
Status: Completed by Curtis Sprague Feb 3, 3:55 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1h 35m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 4, 10:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 18m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 6, 10:27 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 9, 11:18 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3d 0h
📄
Status: Ready to Bill by Timothy Amburgey Feb 9, 11:24 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
💵
▶
2 Status: Billing Review Feb 9, 2:19 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Feb 9, 3:16 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
Status: Billing Review by Timothy Amburgey Feb 10, 12:53 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 21h 32m, 0m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Ready to Bill
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Curtis Sprague
Scheduled
N/A
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03077504 Labor Open 3 $250.00 Jan 23, 8:42 PM
WL-03077505 Labor Open 8 $100.00 Jan 23, 8:42 PM
WL-03077561 Labor Open 3 $0.00 Jan 23, 9:16 PM
WL-03077562 Travel Open 160 $0.00 Jan 23, 9:16 PM
WL-03077563 Travel Open 170 $0.00 Jan 23, 9:16 PM
WL-03081532 Labor Open 0.016666666666667 $38.00 Jan 28, 12:22 PM

Details