Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325825 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 METHODIST TEXSAN HOSPITAL — 6700 IH 10 W, SAN ANTONIO TX, 78201

Dec 12, 2025 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (2 biz days early)
Active: 2 biz days
Paused: 28 biz days
🕐 Clock stopped: Tech Off Site (Jan 28, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 27, 2026
28 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Dec 12, 2025 Tech Off Site: Jan 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 27 Ready for Release ⏸ Paused 28 —
Jan 27 → Jan 27 Scheduled ▶ Running 0 1
Jan 27 → Jan 28 Tech On Site ▶ Running 1 2
Dispatch 2.0d
Holding 28.8d (excluded)
Coordinators 0.0d
Field Work 5.0d
Billing 4.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
28.8 days
Coordinators
0.0 days
Field Work
5.0 days
Over SLA
Billing
4.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
33.0 days Total Age
⏱️
28.8d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Marvin Rivas — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 26, 2026
Visit 2 Jan 27, 2026

AI Analysis

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Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay 28.8 days stuck in "Ready for Release"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
28.8d
Scheduled
0.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
4.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI 78101D/F IMPLEMENTED.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325825
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 29.0 business days
📅
▶
3 Dispatch Scheduled Jan 27, 1:41 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Marvin Rivas
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 43d 1h
🔧
Status: Tech On Site by Marvin Rivas Jan 27, 1:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7m
⏱️
Labor Added Jan 27, 5:38 PM
Type: Labor
Status: Open
Qty: 3.5
⏱️
▶
2 Labor Added Jan 27, 5:43 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3.5
🚗
▶
2 3x Travel Added Jan 27, 5:50 PM
3x Travel Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Jan 27, 6:19 PM
Type: Labor
Status: Open
Qty: 1.5, 0.5
⏱️
Labor Added Jan 27, 9:19 PM
Type: Labor
Status: Open
Qty: 2.5
🚗
Status: Tech Off Site by Marvin Rivas Jan 27, 9:32 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 42m
💵
▶
2 Status: Billing Review Jan 28, 10:03 AM
Status: Billing Review → Status: Tech Off Site
🚗
Status: Tech Off Site by Timothy Amburgey
From: Billing Review
To: Tech Off Site
Duration in Previous: 4m
💵
2x Expenses Added Jan 29, 12:19 AM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Jan 29, 8:39 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Marvin Rivas Jan 30, 4:27 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2d 6h, 0m
⏳ 1.9 business days
⏱️
Labor Added Feb 2, 10:18 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 10:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:57 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 7h
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 16m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Tech Off Site
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Jan 27, 1:00 PM
Created
Dec 12, 11:06 AM
Invoice #
SM-253011

Work Details (19)

Name Type Status Qty Amount Date
WL-03080575 Labor Open 3.5 $450.00 Jan 27, 5:38 PM
WL-03080586 Labor Open 1 $450.00 Jan 27, 5:43 PM
WL-03080591 Labor Open 3.5 $100.00 Jan 27, 5:44 PM
WL-03080599 Travel Open 210 $0.00 Jan 27, 5:50 PM
WL-03080600 Travel Open 20 $0.00 Jan 27, 5:50 PM
WL-03080601 Travel Open 5 $0.00 Jan 27, 5:50 PM
WL-03080614 Expenses Open 1 $158.02 Jan 27, 5:52 PM
WL-03080611 Expenses Open 1 $158.02 Jan 27, 5:52 PM
WL-03080612 Expenses Open 1 $0.00 Jan 27, 5:52 PM
WL-03080613 Expenses Open 1 $0.00 Jan 27, 5:52 PM
WL-03080615 Expenses Open 1 $0.00 Jan 27, 5:52 PM
WL-03080640 Labor Open 1.5 $0.00 Jan 27, 6:19 PM
WL-03080641 Labor Open 0.5 $0.00 Jan 27, 6:19 PM
WL-03081002 Labor Open 2.5 $0.00 Jan 27, 9:19 PM
WL-03082926 Expenses Open 1 $158.02 Jan 29, 12:19 AM
WL-03082927 Expenses Open 1 $0.00 Jan 29, 12:19 AM
WL-03084214 Expenses Open 1 $158.02 Jan 29, 8:39 PM
WL-03084215 Expenses Open 1 $0.00 Jan 29, 8:39 PM
WL-03087698 Labor Open 0.016666666666667 $38.00 Feb 2, 10:18 AM

Details