Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325826 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 METHODIST TEXSAN HOSPITAL — 6700 IH 10 W, SAN ANTONIO TX, 78201

Dec 12, 2025 → Jan 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (5 biz days early)
Active: 2 biz days
Paused: 25 biz days
🕐 Clock stopped: Completed (Jan 24, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 22, 2026
25 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 24, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Dec 12, 2025 Completed: Jan 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 22 Ready for Release ⏸ Paused 25 —
Jan 22 → Jan 22 Scheduled ▶ Running 0 1
Jan 22 → Jan 24 Tech On Site ▶ Running 1 2
Dispatch 2.0d
Holding 25.8d (excluded)
Coordinators 0.0d
Field Work 1.9d
Billing 7.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
25.8 days
Coordinators
0.0 days
Field Work
1.9 days
Over SLA
Billing
7.8 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Jan 28, 2026 (3 days early)
📅
31.0 days Total Age
⏱️
25.8d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay 25.8 days stuck in "Ready for Release"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
25.8d
Scheduled
0.0d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Ready to Bill
6.7d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI implemented.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325826
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 26.0 business days
👷
▶
3 Technician Assigned Jan 22, 11:48 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-22T06:00:00.000+0000, 2026-01-22T00:00:00.000+0000, 2026-01-22T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 37d 23h
🔧
Status: Tech On Site by Marvin Rivas Jan 22, 12:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12m
⏱️
▶
2 2x Labor Added Jan 23, 8:03 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
⏱️
▶
3 4x Labor Added Jan 23, 8:16 AM
4x Labor Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
✔️
Status: Completed by Marvin Rivas Jan 24, 4:50 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 4h
🏁
Status: Closed by Marvin Rivas Jan 24, 4:57 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 28, 10:03 AM
Status: Billing Review → Status: Closed
🏁
Status: Closed by Timothy Amburgey
From: Billing Review
To: Closed
Duration in Previous: 4m
⏱️
▶
2 Labor Added Jan 28, 12:43 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2h 40m
⚠️ 5.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 3, 11:45 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 5d 22h, 1m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:57 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 6h
🧾
▶
2 Invoice Created Feb 5, 4:13 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 16m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Jan 22, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
SM-253011

Work Details (10)

Name Type Status Qty Amount Date
WL-03076299 Labor Open 5 $0.00 Jan 23, 8:03 AM
WL-03076300 Travel Open 210 $0.00 Jan 23, 8:04 AM
WL-03076301 Labor Open 3 $100.00 Jan 23, 8:06 AM
WL-03076304 Labor Open 1 $0.00 Jan 23, 8:16 AM
WL-03076305 Labor Open 2.5 $0.00 Jan 23, 8:16 AM
WL-03076306 Labor Open 4 $0.00 Jan 23, 8:16 AM
WL-03076307 Travel Open 210 $0.00 Jan 23, 8:17 AM
WL-03076308 Expenses Open 1 $0.00 Jan 23, 8:18 AM
WL-03076313 Expenses Open 1 $0.00 Jan 23, 8:20 AM
WL-03081583 Labor Open 0.016666666666667 $38.00 Jan 28, 12:43 PM

Details