📍 NAPLES COMMUNITY HOSPITAL — 350 7TH ST N, NAPLES FL, 34102
Dec 12, 2025 → Feb 27, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
0 biz days remaining
Active: 21 biz days
Paused: 34 biz days
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 4, 2026
34 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 27, 2026
16 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 27 → Mar 1, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Completed
Mar 1 → Mar 1, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Closed
Mar 1 → Mar 2, 2026
1 business day (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Completed
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Closed
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Closed
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Mar 2 → Mar 5, 2026
3 business days (counted)
Running total: 21 of ? biz days used
Created: Dec 12, 2025Today
Show SLA Clock Detail (14 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 4
Ready for Release
⏸ Paused
34
—
Feb 4 → Feb 4
Assigned
▶ Running
0
1
Feb 4 → Feb 27
Scheduled
▶ Running
16
17
Feb 27 → Feb 27
Tech On Site
▶ Running
0
17
Feb 27 → Mar 1
Tech Off Site
▶ Running
0
17
Mar 1 → Mar 1
Completed
▶ Running
0
17
Mar 1 → Mar 2
Closed
▶ Running
1
18
Mar 2 → Mar 2
Incomplete
▶ Running
0
18
Mar 2 → Mar 2
Completed
▶ Running
0
18
Mar 2 → Mar 2
Closed
▶ Running
0
18
Mar 2 → Mar 2
Incomplete
▶ Running
0
18
Mar 2 → Mar 2
Closed
▶ Running
0
18
Mar 2 → Mar 5
Ready to Bill
▶ Running
3
21
Dispatch2.0d
Holding34.9d (excluded)
Coordinators17.0d
Field Work0.5d
Incomplete0.0d (excluded)
On Track
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
34.9 days
Coordinators
17.0 days
Over SLA
Field Work
0.5 days
Incomplete(excluded from total)
0.0 days
Created: Dec 12, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
51.8 daysTotal Age
⏱️
34.9d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
16.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay34.9 days stuck in "Ready for Release"
⏱️
Total Delay16.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
34.9d
Scheduled
17.0d / 2.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Closed
1.8d / 1.0d SLA
Incomplete
0.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/26/2026 ALuman - rescheduled for Kosta to complete 3/6
02/04/2026 ALuman - dispatch to Konstantin Barskiy to complete. device confirmed via email from Martcin Cornea. POC is Sam Erwin
02/02/2026 Aluman - Fady sent follow up email to martin.cornea@sodexo.com & samuel.erwin@sodexo.com
01/29/2026 MHamersley - called 239-624-2350, asked to call Martin Cornea, 239-624-2356, call went to Clin Eng VM/LM; sent emails: martin.cornea@sodexo.com & samuel.erwin@sodexo.com; included Fady into email ...
01/12/2026 MHamersley - called 239-624-2350, call went to Bio Med Dept VM/LM; sent f/u email: samuel.erwin@sodexo.com ...
12/30/2025 MHamersley - called 239-624-5000, xfer to Bio Med, spoke to Sam Erwin, 239-624-2350; sending email: samuel.erwin@sodexo.com
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📧
Live Call_Followed Up With Email
Completed Jan 12, 2026
01/12/2026 MHamersley - called 239-624-2350, call went to Bio Med Dept VM/LM; sent f/u email: samuel.erwin@sodexo.com
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - NAPLES COMMUNITY HOSPITAL - NAPLES, FL - WO-01325851
Completed Dec 30, 2025
To: samuel.erwin@sodexo.com
CC: central.scheduling@emsar.com; erin.martin@emsar.com; ashley.luman@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - NAPLES COMMUNITY HOSPITAL - NAPLES, FL - WO-01325851
Body:
Hi Sam,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE Healthcare
📧
Live Call_Followed Up With Email
Completed Dec 30, 2025
12/30/2025 MHamersley - called 239-624-5000, xfer to Bio Med, spoke to Sam Erwin, 239-624-2350; sending email: samuel.erwin@sodexo.com
📅
WO-01325851 - FCO - NAPLES - NAPLES COMMUNITY HOSPITAL
Feb 27, 2026 8:00am – 5:00pm
Work Order: WO-01325851
Account: GE Healthcare FMI
Customer Case Number: 1-554880253537, 1-554908107307
Location: NAPLES COMMUNITY HOSPITAL
Address: 350 7TH ST N, NAPLES, FL 34102
Manufacturer:
Model #:
Serial #: VGD000057
Contact Name: Sam Erwin
Contact Phone: (239) 624-2356
Contact Email: Samuel
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325851
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:09 PM