📍 NAPLES VASCULAR SPECIALISTS — 130 9TH ST N STE 120, NAPLES FL, 34102
Dec 12, 2025 → Feb 21, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 18, 2026
43 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 21, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 21 → Feb 21, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025Completed: Feb 21, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 18
Ready for Release
⏸ Paused
43
—
Feb 18 → Feb 18
Assigned
▶ Running
0
1
Feb 18 → Feb 21
Scheduled
▶ Running
2
3
Feb 21 → Feb 21
Tech On Site
▶ Running
0
3
Dispatch2.0d
Holding43.9d (excluded)
Coordinators2.9d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
43.9 days
Coordinators
2.9 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
47.0 daysTotal Age
⏱️
43.9d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
3.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
On Track
Ready to Bill • 82 days old
🚨
Primary Delay43.9 days stuck in "Ready for Release"
⏱️
Total Delay3.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
43.9d
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/18/2026 ALuman - dispatch to Jared Heisler to close with LU form
02/05/2026 ALuman - site believed to be closed per GE remarks after escalating for contact info. Escalated to Fady to pursue LU form
02/02/2026 ALuman - follow up from GE POC escalation returned they believe this site is closed
02/02/2026 ALuman - Fady sent follow up email to martin.cornea@sodexo.com & samuel.erwin@sodexo.com to confirm and schedule
01/29/2026 MHamersley - called 239-624-2350, asked to call Martin Cornea, 239-624-2356, call went to Clin Eng VM/LM; sent emails: martin.cornea@sodexo.com & samuel.erwin@sodexo.com; included Fady into email ...
01/12/2026 MHamersley - called 239-624-2350, call went to Bio Med Dept VM/LM; sent f/u email: samuel.erwin@sodexo.com ...
12/30/2025 MHamersley - called 239-624-5000, xfer to Bio Med, spoke to Sam Erwin, 239-624-2350; sending email: samuel.erwin@sodexo.com
🔧Work Performed
FMI 78101 Not Required –
Device Location is Unknown
🔍Technician Findings
FMI 78101 Not Required –
Device Location is Unknown
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_Asked to Call Back
Completed Jan 29, 2026
01/29/2026 MHamersley - called 239-624-2350, asked to call Martin Cornea, 239-624-2356, call went to Clin Eng VM/LM; sent emails: martin.cornea@sodexo.com & samuel.erwin@sodexo.com ; included Fady into email
📞
Live Call_Asked to Call Back
Completed Jan 29, 2026
01/29/2026 MHamersley - called 239-624-2350, asked to call Martin Cornea, 239-624-2356