📍 NCH NORTH NAPLES HOSPITAL — 11190 HEALTH PARK BLVD, NAPLES FL, 34110
Dec 12, 2025 → Feb 15, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 8 biz days
Paused: 34 biz days
🕐 Clock stopped: Tech Off Site (Feb 13, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 4, 2026
34 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 9, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 9 → Feb 13, 2026
4 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025Tech Off Site: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 4
Ready for Release
⏸ Paused
34
—
Feb 4 → Feb 4
Assigned
▶ Running
0
1
Feb 4 → Feb 9
Scheduled
▶ Running
3
4
Feb 9 → Feb 13
Tech On Site
▶ Running
4
8
Dispatch2.0d
Holding34.9d (excluded)
Coordinators4.0d
Field Work5.0d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
34.9 days
Coordinators
4.0 days
Over SLA
Field Work
5.0 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
43.0 daysTotal Age
⏱️
34.9d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
6.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay34.9 days stuck in "Ready for Release"
⏱️
Total Delay6.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
34.9d
Scheduled
4.0d / 2.0d SLA
Tech On Site
3.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/04/2026 ALuman - dispatch to Konstantin Barskiy to complete. device confirmed via email from Martcin Cornea. POC is Jared Ribic
02/02/2026 ALuman - Fady replied to email chain to Martin Cornea and Samuel Erwin asking them to confirm and schedule
01/29/2026 MHamersley - called 239-624-2350, asked to call Martin Cornea, 239-624-2356, call went to Clin Eng VM/LM; sent emails: martin.cornea@sodexo.com & samuel.erwin@sodexo.com; included Fady into email ...
01/12/2026 MHamersley - called 239-624-2350, call went to Bio Med Dept VM/LM; sent f/u email: samuel.erwin@sodexo.com ...
12/30/2025 MHamersley - called 239-624-5000, xfer to Bio Med, spoke to Sam Erwin, 239-624-2350; sending email: samuel.erwin@sodexo.com
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01325854 - FCO - NAPLES - NCH NORTH NAPLES HOSPITAL
Feb 9, 2026 8:00am – 5:00pm
Work Order: WO-01325854
Account: GE Healthcare FMI
Customer Case Number: 1-554880153726, 1-554908121062
Location: NCH NORTH NAPLES HOSPITAL
Address: 11190 HEALTH PARK BLVD, NAPLES, FL 34110
Manufacturer:
Model #:
Serial #: VGD000302
Contact Name: Jared Ribic
Contact Phone: (224) 409-5447
Contact E
JPG
VGD000302_Software Update
Feb 12, 2026
JPG
VGD000302_Product Label Pic
Feb 12, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325854
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:10 PM