📍 NEPHROLOGY ASSOCIATES MURFREESBORO — 1639 Medical Center Pkwy #300, MURFREESBORO TN, 37129
Dec 12, 2025 → Feb 14, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (10 biz days early)
Active: 3 biz days
Paused: 38 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 10, 2026
38 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 12, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025Completed: Feb 12, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 10
Ready for Release
⏸ Paused
38
—
Feb 10 → Feb 12
Scheduled
▶ Running
2
3
Feb 12 → Feb 12
Tech On Site
▶ Running
0
3
Dispatch2.0d
Holding38.8d (excluded)
Coordinators3.0d
Field Work2.2d
Billing13.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
38.8 days
Coordinators
3.0 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
13.0 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
43.0 daysTotal Age
⏱️
38.8d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
14.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Invoice Pending • 82 days old
🚨
Primary Delay38.8 days stuck in "Ready for Release"
⏱️
Total Delay14.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
38.8d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
1.5d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/10/2026 RArnold - Kelly emailed back and added in Jennie Garretson and removed Chris from the email thread. jgarretson@tnkidney.com
02/10/2026 RArnold - Called 16158905484 pressed 2 for a nurse. Say invaild selection. Pressed 1. Asked for Office Manager or Practice Manager. Was sent to a nusre. Spoke to Chris. She confrimed 1639 Medical Center Pkwy #300, Murfreesboro, TN 37129
kmcbee@tnkidney.com
cwhite@tnkidney.com
6158905484 ext 3171
Go to front desk and let him
02/03/2026; ARoosa- Called; 615-890-5484, Was put on hold and got disconnected.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
GEHC FMI 78101 WOM Process
Published: 06/12/2025 Page 7 of 14 v 1.0
Effective: 06/12/2025
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FMI
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
To: kmcbee@tnkidney.com; ryan.lewis@emsar.com
CC: cwhite@tnkidney.com; fmessak@emsar.com; brandi.rodriguez@emsar.com; douglas.pearce@emsar.com; rebecca.arnold@emsar.com
BCC: rebecca.arnold@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - NEPHROLOGY ASSOCIATES MURFREESBORO - MURFREESBORO, TN - WO-01325858
Body:
Hi Kelly,
I just spoke to one
📧
Live Call_Followed Up With Email
Completed Feb 10, 2026
02/10/2026 RArnold - Called 16158905484 pressed 2 for a nurse. Say invaild selection. Pressed 1. Asked for Office Manager or Practice Manager. Was sent to a nusre. Spoke to Chris. She confrimed 1639 Medical Center Pkwy #300, Murfreesboro, TN 37129
kmcbee@tnkidney.com
cwhite@tnkidney.com
6158905484 ext 3171
Go to front desk and let him
📞
Live Call_Asked to Call Back
Completed Feb 3, 2026
02/03/2026; ARoosa- Called; 615-890-5484, Was put on hold and got disconnected.
Work Order: WO-01325858
Account: GE Healthcare FMI
Customer Case Number: 1-555020243594, 1-554907802304
Location: NEPHROLOGY ASSOCIATES MURFREESBORO
Address: 1639 Medical Center Pkwy #300, MURFREESBORO, TN 37129
Manufacturer:
Model #: Venue Go Ultrasound
Serial #: VGC006685
Contact Name: Kelly McBe
JPG
VGC006685_Batteries
Feb 12, 2026
JPG
VGC006685-SN
Feb 12, 2026
JPG
VGC006685_Software
Feb 12, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325858
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:14 PM