Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325871 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NICOLE KROLL PHD APRN ANPC FNP BC PMHNP BC — 406 TARROW ST STE 406, COLLEGE STATION TX, 77840

Dec 12, 2025 → Feb 19, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (6 biz days early)
Active: 5 biz days
Paused: 40 biz days
🕐 Clock stopped: Tech Off Site (Feb 19, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 12, 2026
40 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025 Tech Off Site: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 12 Ready for Release ⏸ Paused 40 —
Feb 12 → Feb 17 Assigned ▶ Running 2 3
Feb 17 → Feb 18 Scheduled ▶ Running 1 4
Feb 18 → Feb 19 Tech On Site ▶ Running 1 5
Dispatch 2.0d
Holding 40.8d (excluded)
Coordinators 4.0d
Field Work 1.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
40.8 days
Coordinators
4.0 days
Over SLA
Field Work
1.2 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
45.7 days Total Age
⏱️
40.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
9.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 40.8 days stuck in "Ready for Release"
⏱️
Total Delay 9.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
40.8d
Assigned
2.6d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
7.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/1/2026 - FSE Marvin Rivas - business/individual could not be found at the address on work order. Second address from web search also resulted in business/ individual not found. FMI 78101 Not Required – Device Location is Unknown

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325871
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 41.0 business days
👷
▶
2 Technician Assigned Feb 12, 2:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Rodriguez
From: Ready for Release
To: Assigned
Duration in Previous: 59d 2h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 17, 3:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Marvin Rivas
Scheduled For: 2026-02-18T14:00:00.000+0000
🔧
Status: Tech On Site by Marvin Rivas Feb 18, 3:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 37m
⏱️
▶
2 2x Labor Added Feb 18, 11:57 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 15
🚗
▶
2 Status: Tech Off Site Feb 19, 12:20 AM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Marvin Rivas
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Feb 27, 12:06 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 8d 11h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Feb 18, 9:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03111556 Labor Open 0.75 $250.00 Feb 18, 11:57 PM
WL-03111557 Labor Open 0.25 $100.00 Feb 18, 11:57 PM
WL-03111561 Travel Open 15 $0.00 Feb 19, 12:01 AM
WL-03123272 Labor Open 0.016666666666667 $38.00 Feb 27, 12:06 PM

Details