Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325894 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NOVA SOUTHEASTERN UNIVERSITY ORLANDO CAMPUS — 4850 MILLENIA BLVD, ORLANDO FL, 32839

Dec 12, 2025 → Feb 14, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 11 biz days
Paused: 31 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 30, 2026
31 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 12, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 15, 2026
1 business day (counted)
Running total: 11 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 15, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 30 Ready for Release ⏸ Paused 31 —
Jan 30 → Jan 30 Assigned ▶ Running 0 1
Jan 30 → Feb 12 Scheduled ▶ Running 9 10
Feb 12 → Feb 15 Tech On Site ▶ Running 1 11
Dispatch 2.0d
Holding 31.9d (excluded)
Coordinators 9.9d
Field Work 1.9d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
31.9 days
Coordinators
9.9 days
Over SLA
Field Work
1.9 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
43.0 days Total Age
⏱️
31.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
19.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 31.9 days stuck in "Ready for Release"
⏱️
Total Delay 19.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
31.9d
Scheduled
9.9d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Closed
10.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 ALuman - rcvd VM from Heather Schenck confirming devices and wanting to schedule. Called cell 954-649-7925 to schedule for 2/12. Email confirmation sent to heather.schenck@nova.edu Dispatch to Jared Heisler to complete 2/12, they cannot accommodate on 2/5

01/30/2026 MHamersley - called 954-262-8409, call went to VM/LM; sent email: mbulterm@nova.edu ; called (407) 264-5146, Christopher Jordan, Campus Director, call went to VM/LM; sent email: cj871@nova.edu ... 01/15/2026 MHamersley - called 954-262-8409, call went to VM/LM; sent email: mbulterm@nova.edu ... 01/06/2026 ALuman - called Nova Southeastern University - Orlando Campus . Found contact for admin assistant for Dept of Biological Sciences Marci Bulterman (954) 262-8409. No answer, left VM.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
Completed FMI
⚠️ Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325894
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 32.0 business days
👷
▶
3 Technician Assigned Jan 30, 12:01 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 45d 23h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-12T13:00:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 12, 11:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 23h
⏳ 2.0 business days
⏱️
2x Labor Added Feb 14, 10:45 PM
Type: Labor, Parts
Status: Open
Qty: 1.5
✔️
Status: Completed by Jared Heisler Feb 14, 10:50 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 11h, 0m
🚨 10.0 business days
⏱️
Labor Added Mar 2, 2:20 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 2, 2:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15d 15h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Jared Heisler
Scheduled
Feb 12, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03106391 Labor Open 1.5 $100.00 Feb 14, 10:45 PM
WL-03106392 Parts Open 1 $0.00 Feb 14, 10:45 PM
WL-03126330 Labor Open 0.016666666666667 $38.00 Mar 2, 2:20 PM

Details