📍 ORTHOCARE EXPRESS LLC — 13453 N MAIN ST STE 205, JACKSONVILLE FL, 32218
Dec 12, 2025 → Feb 2, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 8 biz days
Paused: 26 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 23, 2026
26 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 23 → Feb 2, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025Completed: Feb 3, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Jan 23
Ready for Release
⏸ Paused
26
—
Jan 23 → Jan 23
Assigned
▶ Running
0
1
Jan 23 → Feb 2
Scheduled
▶ Running
6
7
Feb 2 → Feb 3
Tech On Site
▶ Running
1
8
Dispatch2.0d
Holding26.9d (excluded)
Coordinators7.0d
Field Work0.7d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
26.9 days
Coordinators
7.0 days
Over SLA
Field Work
0.7 days
Created: Dec 12, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
34.2 daysTotal Age
⏱️
26.9d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
11.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay26.9 days stuck in "Ready for Release"
⏱️
Total Delay11.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
26.9d
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
6.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/23/2026 ALuman - received return call from Tracy and she confirmed device and scheduling for Monday 2/2. Mondays will only work here due to patient load. Email confirmation sent to tmcmillan@nflsurgeons.com. Dispatch to Jared Heisler
01/22/2026 ALuman - called (904) 215-2422 pressed option 6 to be transferred to Dr Guistis office, spoke to Tracy and she is going to look to make sure it is the correct device and call me back. It is currently in the room with a patient. Proposed scheduling is 2/2
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
To: tmcmillan@nflsurgeons.com; jared.heisler@emsar.com; fmessak@emsar.com
CC: central.scheduling@emsar.com; douglas.pearce@emsar.com
BCC: ashley.luman@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - ORTHOCARE EXPRESS LLC - JACKSONVILLE, FL - WO-01325932
Body:
Hi Tracy,
Thank you for taking my call today. As discussed, I am contacting you on
Work Order: WO-01325932
Account: GE Healthcare FMI
Customer Case Number: 1-555853664943, 1-555853387639
Location: ORTHOCARE EXPRESS LLC
Address: 13453 N MAIN ST STE 205, JACKSONVILLE, FL 32218
Manufacturer:
Model #:
Serial #: RVFC001434
Contact Name:
Contact Phone:
Contact Email:
Due Date: 1/31
JPEG
VFC001434_Battery
Feb 2, 2026
JPEG
VFC001434_Product Label Pic
Feb 2, 2026
JPEG
VFC001434_Software Update
Feb 2, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325932
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:10 PM