Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325942 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OVERLAND PARK REGIONAL MEDICAL — 10500 QUIVRA RD, OVERLAND PARK KS, 66215

Dec 12, 2025 → Feb 12, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 8 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 4, 2026
34 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 13, 2026
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 4 Ready for Release ⏸ Paused 34 —
Feb 4 → Feb 4 Ready for Scheduling ▶ Running 0 1
Feb 4 → Feb 13 Scheduled ▶ Running 7 8
Feb 13 → Feb 13 Tech On Site ▶ Running 0 8
Dispatch 2.0d
Holding 34.9d (excluded)
Coordinators 7.1d
Field Work 0.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
34.9 days
Coordinators
7.1 days
Over SLA
Field Work
0.1 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
42.4 days Total Age
⏱️
34.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
6.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 34.9 days stuck in "Ready for Release"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
34.9d
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
6.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/04/2026 MHamersley - recd email from Trai confirming device and ready to schedule for next week ... 02/04/2026 MHamersley - called 913-541-5494, Bio Med Shop, spoke to Trai Gallagher, POC; FSE Cred: VPRO, can use shop if no VPRO; sent f/u email: trai.gallagher@gehealthcare.com - offering date of next week, Feb 9-13 for FSE onsite visit ... 01/13/2026 MHamersley - sent email to William Kasyjanski, Biomedical Technician I; william.kasyjanski@gehealthcare.com
🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325942
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:11 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 35.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 4, 1:06 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 51d 0h
📅
▶
4 Dispatch Scheduled Feb 4, 2:13 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 6m
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-11T17:00:00.000+0000
⚠️ 7.0 business days
🔧
▶
3 Status: Tech On Site Feb 12, 9:33 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Bennet Dartey
From: Tech On Site
To: Completed
Duration in Previous: 4m
🏁
Status: Closed by Bennet Dartey Feb 12, 10:19 PM
From: Completed
To: Closed
Duration in Previous: 41m
⏱️
Labor Added Feb 13, 11:37 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 13, 11:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 27m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Feb 11, 12:00 PM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03104100 Labor Open 1 $100.00 Feb 12, 9:35 PM
WL-03104853 Labor Open 0.016666666666667 $38.00 Feb 13, 11:37 AM

Details