📍 OVERLAND PARK REGIONAL MEDICAL — 10500 QUIVRA RD, OVERLAND PARK KS, 66215
Dec 12, 2025 → Feb 12, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 8 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 4, 2026
34 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 11, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025Completed: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 4
Ready for Release
⏸ Paused
34
—
Feb 4 → Feb 4
Ready for Scheduling
▶ Running
0
1
Feb 4 → Feb 11
Scheduled
▶ Running
5
6
Feb 11 → Feb 13
Tech On Site
▶ Running
2
8
Dispatch2.0d
Holding34.9d (excluded)
Coordinators5.7d
Field Work2.4d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
34.9 days
Coordinators
5.7 days
Over SLA
Field Work
2.4 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
42.4 daysTotal Age
⏱️
34.9d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
6.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay34.9 days stuck in "Ready for Release"
⏱️
Total Delay6.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
34.9d
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
2.3d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/04/2026 MHamersley - recd email from Trai confirming device and ready to schedule for next week ... 02/04/2026 MHamersley - called 913-541-5494, Bio Med Shop, spoke to Trai Gallagher, POC; FSE Cred: VPRO, can use shop if no VPRO; sent f/u email: trai.gallagher@gehealthcare.com - offering date of next week, Feb 9-13 for FSE onsite visit ... 01/13/2026 MHamersley - sent email to William Kasyjanski, Biomedical Technician I; william.kasyjanski@gehealthcare.com
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01325945 - FCO - OVERLAND PARK - OVERLAND PARK REGIONAL MEDICAL
Feb 11, 2026 12:00pm – 5:00pm
Work Order: WO-01325945
Account: GE Healthcare FMI
Customer Case Number: 1-554880261331, 1-554908099745
Location: OVERLAND PARK REGIONAL MEDICAL
Address: 10500 QUIVRA RD, OVERLAND PARK, KS 66215
Manufacturer:
Model #:
Serial #: VGD002587
Contact Name: Trai Gallagher
Contact Phone: 913-541