📍 PARKLAND HEALTH — 5280 TEX OAK AVE, DALLAS TX, 75235
Dec 12, 2025 → Feb 23, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
0 biz days remaining
Active: 16 biz days
Paused: 39 biz days
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 11, 2026
39 business days (not counted)
7d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 23, 2026
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Closed
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Closed
Feb 23 → Feb 27, 2026
4 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 27 → Mar 5, 2026
4 business days (counted)
Running total: 16 of ? biz days used
Created: Dec 12, 2025Today
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 11
Ready for Release
⏸ Paused
39
—
Feb 11 → Feb 23
Assigned
▶ Running
7
8
Feb 23 → Feb 23
Completed
▶ Running
0
8
Feb 23 → Feb 23
Closed
▶ Running
0
8
Feb 23 → Feb 23
Incomplete
▶ Running
0
8
Feb 23 → Feb 27
Closed
▶ Running
4
12
Feb 27 → Mar 5
Ready to Bill
▶ Running
4
16
Dispatch2.0d
Holding39.8d (excluded)
Coordinators6.9d
Field Work0.0d
Incomplete0.0d (excluded)
On Track
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
39.8 days
Coordinators
6.9 days
Over SLA
Field Work
0.0 days
Incomplete(excluded from total)
0.0 days
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
48.0 daysTotal Age
⏱️
39.8d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
11.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay39.8 days stuck in "Ready for Release"
⏱️
Total Delay11.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
39.8d
Assigned
6.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
5.9d / 1.0d SLA
Incomplete
0.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/23/2026 SRobinson- Created follow up WO as requested. (WO-01353242)
02/12/2026 mklose dispatch to Davon per Fady 02/10/2026 LHill-sent email to Dwayne Connor-trying to schedule tech visit for 14 devices. See logged email on WO-01325956 02/10/2026 LHill-Called 469-419-0375. Left message for Dwayne Connor . Trying to schedule tech visit for about 14 devices. See logged call on WO-01325956. 12/29/2025 MHamersley - recd email from Patrick providing contact information and cc in email: Dwayne Connor, Radiology Service Engineer, 469-419-0375; DWAYNE.CONNOR@phhs.org; ... 12/29/2025 MHamersley - called 214-590-8000 xfer to 5 different depts, spoke to Trisha Diaz, she said to contact: Patrick Eaton, 469-419-0274; email: patrick.eaton@phhs.org; called left VM and sent email.
🔧Work Performed
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
🔍Technician Findings
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
⚠️Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📧
Email:Re: [EXTERNAL] Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - PARKLAND HEALTH - DALLAS, TX - WO-01325956
Completed Feb 11, 2026
From: laura.hill@emsar.com
To: dwayne.connor@phhs.org
Cc: central.scheduling@emsar.com, fmessak@emsar.com, rhea.berry@emsar.com
Dwayne,
We can have our FSE onsite on 02/25-02/27 with an arrival time between 8AM-10AM each day. Please confirm that this works for your facility.
Thanks, Laura HillSupport Resource Planner-ASCOffice: 931-492-9697laura.hill@emsar.comwww.emsar.com The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addr
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - PARKLAND HEALTH - DALLAS, TX - WO-01325956
Completed Feb 10, 2026
To: DWAYNE.CONNOR@phhs.org
CC: central.scheduling@emsar.com; fmessak@emsar.com; rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - PARKLAND HEALTH - DALLAS, TX - WO-01325956
Body:
Hi Dwayne,
I left you a message earlier today. I am contacting you on behalf of GE Healthcare about a Field Safety Notice iss
📋
Outbound to +14694190375
Completed Feb 10, 2026
02/10/2026 LHill-Called 469-419-0375. Left message for Dwayne Connor . Trying to schedule tech visit for about 14 devices.
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - PARKLAND HEALTH - DALLAS, TX - WO-01325956
Completed Dec 29, 2025
To: patrick.eaton@phhs.org
CC: central.scheduling@emsar.com; brandi.rodriguez@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - PARKLAND HEALTH - DALLAS, TX - WO-01325956
Body:
Hi Patrick,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Venue Go and Venue Fit Ultra
📧
Live Call_Followed Up With Email
Completed Dec 29, 2025
12/29/2025 MHamersley - called 214-590-8000 xfer to 5 different depts, spoke to Trisha Diaz, she said to contact: Patrick Eaton, 469-419-0274; email: patrick.eaton@phhs.org; called left VM and sent email
📞
Live Call_Asked to Call Back
Completed Dec 29, 2025
12/29/2025 MHamersley - called 214-590-8000 xfer to 5 different depts, spoke to Trisha Diaz, she said to contact: Patrick Eaton, 469-419-0274; email: patrick.eaton@phhs.org
📞
Live Call_Asked to Call Back
Completed Dec 29, 2025
12/29/2025 MHamersley - called 214-590-8000 xfer to Bio Med, press 4, Clinical Eng, xfer back to main Operator, got caught in stupid loop
JPG
VGE000402_Serial Label
Feb 22, 2026
JPG
VGE000402_Diagnostic Label
Feb 22, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325956
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:19 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨40.0 business days
👷
▶
2
Status: Assigned Feb 11, 12:16 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician:Christopher Womack
⏳3.0 business days
👷
Technician Assigned by Megan KloseFeb 13, 9:09 AM
Technician:Davon Cox
⚠️5.0 business days
⏱️
2x Labor Added Feb 22, 6:59 PM
Type:Labor
Status:Open
Qty:1, 0.5
✔️
▶
2
Status: Completed Feb 22, 7:14 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Davon Cox
From:Completed
To:Closed
Duration in Previous:2m
⚠️
Status: Incomplete by Sean CurrieFeb 23, 11:29 AM
From:Closed
To:Incomplete
Duration in Previous:16h 12m
🔩
▶
2
Parts Added Feb 23, 11:40 AM
Parts Added → Status: Closed
🏁
Status: Closed by Davon Cox
From:Incomplete
To:Closed
Duration in Previous:11m
⚠️5.0 business days
⏱️
Labor Added Feb 27, 2:10 PM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyFeb 27, 2:25 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 2h
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 6.9 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business days
Closed
Duration: 4.9 business days (threshold: 1.0 business days)