📍 PARKLAND HEALTH & HOSPITAL SYSTEM — 5223 TEX OAK AVE, DALLAS TX, 75235
Dec 12, 2025 → Feb 23, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (4 biz days early)
Active: 8 biz days
Paused: 39 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 11, 2026
39 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 3 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 19, 2026
3 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 22, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Completed
Feb 22 → Feb 22, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Closed
Feb 22 → Feb 23, 2026
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025Completed: Feb 23, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 11
Ready for Release
⏸ Paused
39
—
Feb 11 → Feb 13
Assigned
▶ Running
2
3
Feb 13 → Feb 19
Scheduled
▶ Running
3
6
Feb 19 → Feb 20
Completed
▶ Running
1
7
Feb 20 → Feb 22
Scheduled
▶ Running
0
7
Feb 22 → Feb 22
Completed
▶ Running
0
7
Feb 22 → Feb 23
Closed
▶ Running
1
8
Feb 23 → Feb 23
Incomplete
▶ Running
0
8
Dispatch2.0d
Holding39.8d (excluded)
Coordinators7.8d
Field Work1.1d
Incomplete0.0d (excluded)
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
39.8 days
Coordinators
7.8 days
Over SLA
Field Work
1.1 days
Over SLA
Incomplete(excluded from total)
0.0 days
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
48.0 daysTotal Age
⏱️
39.8d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
6.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay39.8 days stuck in "Ready for Release"
⏱️
Total Delay6.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
39.8d
Assigned
2.8d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Completed
1.1d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Incomplete
0.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/23/2026 SRobinson- Created follow up WO as requested. (WO-01353210)
02/12/2026 mklose dispatch to Davon per Fady 02/10/2026 LHill-sent email to Dwayne Connor-trying to schedule tech visit for 14 devices. See logged email on WO-01325956 02/10/2026 LHill-Called 469-419-0375. Left message for Dwayne Connor . Trying to schedule tech visit for about 14 devices. See logged call on WO-01325956. 12/29/2025 MHamersley - recd email from Patrick providing contact information and cc in email: Dwayne Connor, Radiology Service Engineer, 469-419-0375; DWAYNE.CONNOR@phhs.org; ... 12/29/2025 MHamersley - called 214-590-8000 xfer to 5 different depts, spoke to Trisha Diaz, she said to contact: Patrick Eaton, 469-419-0274; email: patrick.eaton@phhs.org; called left VM and sent email.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with
customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.
Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with
customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.
Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01325958 - FCO - DALLAS - PARKLAND HEALTH & HOSPITAL SYSTEM
Feb 16, 2026 8:00am – 5:00pm
Work Order: WO-01325958
Account: GE Healthcare FMI
Customer Case Number: 1-554872358151, 1-554907688550
Location: PARKLAND HEALTH & HOSPITAL SYSTEM
Address: 5223 TEX OAK AVE, DALLAS, TX 75235
Manufacturer:
Model #:
Serial #: VGC004523
Contact Name: Dwayne Connor, Radiology Service Engineer
Contact
JPG
VGC004523_Diagnostic Screen
Feb 22, 2026
JPG
VGC004523_Serial Label
Feb 22, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325958
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:19 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨40.0 business days
👷
▶
2
Technician Assigned Feb 11, 12:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Release
To:Assigned
Duration in Previous:57d 23h
⏳3.0 business days
👷
Technician Assigned by Megan KloseFeb 13, 9:09 AM
Technician:Davon Cox
🗓️
▶
2
Status: Scheduled Feb 13, 9:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For:2026-02-16T13:00:00.000+0000
⏳4.0 business days
⏱️
▶
2
3x Labor Added Feb 19, 11:34 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Davon Cox
From:Scheduled
To:Completed
Duration in Previous:6d 2h
🗓️
Status: Scheduled by Davon CoxFeb 19, 8:34 PM
From:Completed
To:Scheduled
Duration in Previous:8h 56m
⏳1.4 business days
✔️
Status: Completed by Davon CoxFeb 22, 5:33 PM
From:Scheduled
To:Completed
Duration in Previous:2d 20h
🏁
Status: Closed by Davon CoxFeb 22, 5:43 PM
From:Completed
To:Closed
Duration in Previous:10m
⚠️
Status: Incomplete by Sean CurrieFeb 23, 11:28 AM
From:Closed
To:Incomplete
Duration in Previous:17h 45m
🔩
▶
2
Parts Added Feb 23, 11:37 AM
Parts Added → Status: Completed
✔️
Status: Completed by Davon Cox
From:Incomplete, Completed
To:Completed, Closed
Duration in Previous:10m
⏱️
▶
2
Labor Added Feb 24, 10:42 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:23h 4m
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)