Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325960 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PARKLAND HEALTH & HOSPITAL SYSTEM — 5223 TEX OAK AVE, DALLAS TX, 75235

Dec 12, 2025 → Feb 22, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (4 biz days early)
Active: 8 biz days
Paused: 39 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 11, 2026
39 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 3 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 23, 2026
5 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 11 Ready for Release ⏸ Paused 39 —
Feb 11 → Feb 13 Assigned ▶ Running 2 3
Feb 13 → Feb 23 Scheduled ▶ Running 5 8
Dispatch 2.0d
Holding 39.8d (excluded)
Coordinators 8.1d
Field Work 0.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
39.8 days
Coordinators
8.1 days
Over SLA
Field Work
0.1 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
47.3 days Total Age
⏱️
39.8d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 39.8 days stuck in "Ready for Release"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
39.8d
Assigned
2.8d / 0.5d SLA
Scheduled
5.2d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 SRobinson- Created follow WO for the remaining. (WO-01353214)

02/12/2026 mklose dispatch to Davon per Fady 02/10/2026 LHill-sent email to Dwayne Connor-trying to schedule tech visit for 14 devices. See logged email on WO-01325956 02/10/2026 LHill-Called 469-419-0375. Left message for Dwayne Connor . Trying to schedule tech visit for about 14 devices. See logged call on WO-01325956. 12/29/2025 MHamersley - recd email from Patrick providing contact information and cc in email: Dwayne Connor, Radiology Service Engineer, 469-419-0375; DWAYNE.CONNOR@phhs.org; ... 12/29/2025 MHamersley - called 214-590-8000 xfer to 5 different depts, spoke to Trisha Diaz, she said to contact: Patrick Eaton, 469-419-0274; email: patrick.eaton@phhs.org; called left VM and sent email.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:06 AM
Work Order: WO-01325960
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 40.0 business days
👷
▶
2 Technician Assigned Feb 11, 12:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 57d 23h
⏳ 3.0 business days
👷
Technician Assigned by Megan Klose Feb 13, 9:09 AM
Technician: a0hVU0000050MIbYAM, Davon Cox
📅
▶
2 Dispatch Scheduled Feb 13, 9:14 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 1d 20h
⚠️ 5.0 business days
⏱️
▶
2 3x Labor Added Feb 22, 8:44 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Davon Cox
From: Scheduled
To: Completed
Duration in Previous: 9d 11h
🏁
Status: Closed by Davon Cox Feb 22, 9:34 PM
From: Completed
To: Closed
Duration in Previous: 48m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 24, 2:09 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Davon Cox
Scheduled
Feb 16, 8:00 AM
Created
Dec 12, 11:06 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03115709 Labor Open 0.25 $0.00 Feb 22, 8:44 PM
WL-03115710 Labor Open 1.25 $100.00 Feb 22, 8:44 PM
WL-03115711 Parts Open 1 $0.00 Feb 22, 8:44 PM
WL-03117842 Labor Open 0.016666666666667 $38.00 Feb 24, 2:09 PM

Details