📍 PARKLAND HEALTH & HOSPITAL SYSTEM — 5223 TEX OAK AVE, DALLAS TX, 75235
Dec 12, 2025 → Feb 23, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
0 biz days remaining
Active: 16 biz days
Paused: 39 biz days
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 11, 2026
39 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 19, 2026
3 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Completed
Feb 21 → Feb 21, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Closed
Feb 21 → Feb 23, 2026
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 8 of ? biz days used
5d
▶ Clock Running
Status: Closed
Feb 23 → Mar 2, 2026
5 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Mar 2 → Mar 5, 2026
3 business days (counted)
Running total: 16 of ? biz days used
Created: Dec 12, 2025Today
Show SLA Clock Detail (11 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 11
Ready for Release
⏸ Paused
39
—
Feb 11 → Feb 13
Assigned
▶ Running
2
3
Feb 13 → Feb 19
Scheduled
▶ Running
3
6
Feb 19 → Feb 20
Completed
▶ Running
1
7
Feb 20 → Feb 21
Scheduled
▶ Running
0
7
Feb 21 → Feb 21
Completed
▶ Running
0
7
Feb 21 → Feb 23
Closed
▶ Running
1
8
Feb 23 → Feb 23
Incomplete
▶ Running
0
8
Feb 23 → Mar 2
Closed
▶ Running
5
13
Mar 2 → Mar 5
Ready to Bill
▶ Running
3
16
Dispatch2.0d
Holding39.8d (excluded)
Coordinators7.2d
Field Work2.0d
Incomplete0.1d (excluded)
On Track
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
39.8 days
Coordinators
7.2 days
Over SLA
Field Work
2.0 days
Over SLA
Incomplete(excluded from total)
0.1 days
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
48.0 daysTotal Age
⏱️
39.8d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
11.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Feb 16, 2026
Visit 2Feb 17, 2026
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay39.8 days stuck in "Ready for Release"
⏱️
Total Delay11.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
39.8d
Assigned
2.8d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
6.9d / 1.0d SLA
Incomplete
0.1d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/23/2026 SRobinson- Created follow up WO as requested (WO-01353262)
02/12/2026 mklose dispatch to Davon per Fady 02/10/2026 LHill-sent email to Dwayne Connor-trying to schedule tech visit for 14 devices. See logged email on WO-01325956 02/10/2026 LHill-Called 469-419-0375. Left message for Dwayne Connor . Trying to schedule tech visit for about 14 devices. See logged call on WO-01325956. 12/29/2025 MHamersley - recd email from Patrick providing contact information and cc in email: Dwayne Connor, Radiology Service Engineer, 469-419-0375; DWAYNE.CONNOR@phhs.org; ... 12/29/2025 MHamersley - called 214-590-8000 xfer to 5 different depts, spoke to Trisha Diaz, she said to contact: Patrick Eaton, 469-419-0274; email: patrick.eaton@phhs.org; called left VM and sent email.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
⚠️Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01325968 - FCO - DALLAS - PARKLAND HEALTH & HOSPITAL SYSTEM
Feb 16, 2026 8:00am – 5:00pm
Work Order: WO-01325968
Account: GE Healthcare FMI
Customer Case Number: 1-554892468889
Location: PARKLAND HEALTH & HOSPITAL SYSTEM
Address: 5223 TEX OAK AVE, DALLAS, TX 75235
Manufacturer:
Model #:
Serial #: VGE000398
Contact Name: Dwayne Connor, Radiology Service Engineer
Contact Phone: 469-419-
JPG
VGE000398_Diagnostic Screen
Feb 18, 2026
JPG
VGE000398_Serial Label
Feb 18, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325968
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:19 PM