📍 PARKLAND HEALTH & HOSPITAL SYSTEM DISTRIBUTION CENTER — 10880 GOODNIGHT LN, DALLAS TX, 75220
Dec 12, 2025 → Feb 23, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
0 biz days remaining
Active: 14 biz days
Paused: 41 biz days
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 13, 2026
41 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 22, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Feb 22 → Feb 22, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Closed
Feb 22 → Feb 23, 2026
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Closed
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 7 of ? biz days used
7d
▶ Clock Running
Status: Ready to Bill
Feb 24 → Mar 5, 2026
7 business days (counted)
Running total: 14 of ? biz days used
Created: Dec 12, 2025Today
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 13
Ready for Release
⏸ Paused
41
—
Feb 13 → Feb 13
Assigned
▶ Running
0
1
Feb 13 → Feb 22
Scheduled
▶ Running
4
5
Feb 22 → Feb 22
Completed
▶ Running
0
5
Feb 22 → Feb 23
Closed
▶ Running
1
6
Feb 23 → Feb 23
Incomplete
▶ Running
0
6
Feb 23 → Feb 24
Closed
▶ Running
1
7
Feb 24 → Mar 5
Ready to Bill
▶ Running
7
14
Dispatch2.0d
Holding41.8d (excluded)
Coordinators5.0d
Incomplete0.1d (excluded)
On Track
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
41.8 days
Coordinators
5.0 days
Over SLA
Incomplete(excluded from total)
0.1 days
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
48.0 daysTotal Age
⏱️
41.8d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
5.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay41.8 days stuck in "Ready for Release"
⏱️
Total Delay5.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.8d
Assigned
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
2.8d / 1.0d SLA
Incomplete
0.1d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/23/2026 SRobinson- Created follow up WO as requested. (WO-01353263)
02/12/2026 mklose dispatch to Davon per Fady 02/10/2026 LHill-sent email to Dwayne Connor-trying to schedule tech visit for 14 devices. See logged email on WO-01325956 02/10/2026 LHill-Called 469-419-0375. Left message for Dwayne Connor . Trying to schedule tech visit for about 14 devices. See logged call on WO-01325956. 12/29/2025 MHamersley - recd email from Patrick providing contact information and cc in email: Dwayne Connor, Radiology Service Engineer, 469-419-0375; DWAYNE.CONNOR@phhs.org; ... 12/29/2025 MHamersley - called 214-590-8000 xfer to 5 different depts, spoke to Trisha Diaz, she said to contact: Patrick Eaton, 469-419-0274; email: patrick.eaton@phhs.org; called left VM and sent email.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with
customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.
Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with
customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.
Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan time increased.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01325971 - FCO - DALLAS - PARKLAND HEALTH & HOSPITAL SYSTEM DISTRIBUTION CENTER
Feb 16, 2026 8:00am – 5:00pm
Work Order: WO-01325971
Account: GE Healthcare FMI
Customer Case Number: 1-554879928620, 1-554907708081
Location: PARKLAND HEALTH & HOSPITAL SYSTEM DISTRIBUTION CENTER
Address: 10880 GOODNIGHT LN, DALLAS, TX 75220
Manufacturer:
Model #:
Serial #: VGC004090
Contact Name: Dwayne Connor, Radiology Se
JPG
VGC0004090_Serial Label
Feb 19, 2026
JPG
VGC0004090_Diagnostic Screen
Feb 19, 2026
Timeline
📋
Work Order Created Dec 12, 11:06 AM
Work Order:WO-01325971
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:19 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨42.0 business days
👷
▶
2
Technician Assigned Feb 13, 9:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From:Ready for Release
To:Assigned
Duration in Previous:59d 20h
🗓️
▶
2
Status: Scheduled Feb 13, 9:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For:2026-02-16T13:00:00.000+0000
⏳4.0 business days
⏱️
Labor Added Feb 19, 11:49 AM
Type:Labor
Status:Open
Qty:1.25
⏳2.0 business days
✔️
Status: Completed by Davon CoxFeb 22, 5:45 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:9d 8h, 0m
⚠️
Status: Incomplete by Sean CurrieFeb 23, 11:28 AM
From:Closed
To:Incomplete
Duration in Previous:17h 41m
🔩
▶
2
Parts Added Feb 23, 12:09 PM
Parts Added → Status: Closed
🏁
Status: Closed by Davon Cox
From:Incomplete
To:Closed
Duration in Previous:44m
⏱️
▶
2
Labor Added Feb 24, 10:41 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:22h 32m
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)