Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326002 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 PROVIDENCE MEDICAL CENTER — 8929 PARALLEL PKWY, KANSAS CITY KS, 66112

Dec 12, 2025 → Feb 27, 2026

🔴 Behind

PC

SLA Clock

Per client agreement · Target: Feb 28, 2026

✓ SLA Met

Active: 4 biz days

Paused: 47 biz days

🕐 Clock stopped: Completed (Feb 28, 2026)

▶ Clock Running

Status: Created

Dec 12 → Dec 15, 2025

1 business day (counted)

Running total: 1 of ? biz days used

⏸47d

⏸ Clock Paused

Status: Ready for Release

Dec 15 → Feb 24, 2026

47 business days (not counted)

▶ Clock Running

Status: Scheduled

Feb 24 → Feb 25, 2026

1 business day (counted)

Running total: 2 of ? biz days used

▶ Clock Running

Status: Tech On Site

Feb 25 → Feb 28, 2026

2 business days (counted)

Running total: 4 of ? biz days used

Created: Dec 12, 2025 Completed: Feb 28, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 12 → Dec 15	Created	▶ Running	1	1
Dec 15 → Feb 24	Ready for Release	⏸ Paused	47	—
Feb 24 → Feb 25	Scheduled	▶ Running	1	2
Feb 25 → Feb 28	Tech On Site	▶ Running	2	4

Dispatch 2.0d

Holding 47.9d (excluded)

Coordinators 1.9d

Field Work 3.0d

✓ SLA Met

Dispatch
2.0 days
Over SLA

Holding (excluded from total)
47.9 days

Coordinators
1.9 days

Field Work
3.0 days
Over SLA

Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)

📅

52.0 days Total Age

⏱️

47.9d in Ready for Release Longest Stage

🔄

6 transitions Status Changes

⚠️

3.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

On Track

Ready to Bill • 82 days old

🚨

Primary Delay 47.9 days stuck in "Ready for Release"

⏱️

Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

2.0d / 0.5d SLA

Ready for Release

47.9d

Scheduled

1.9d / 2.0d SLA

Tech On Site

3.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/24/2026 DMalloy - POCs located on a PWO for this location. Emailed over the recall deatils and advised FSE Bennet would be on site this week between tomorrow and Friday for the device remediations. 
abenitez@primehealthcare.com
lkraft@primehealthcare.com

02/24/2026: ARoosa- Called; 913-596-4000 xfer to biomed opt. 5 for Luke Craft Biomed lead. VM/LM

02/16/2026 MHamersley - called 913-596-4000, xfer to Bio Med, call went to Bill Peterson's VM/LM, 

🔧 Work Performed

                        Template Name: 
Template Description: 
Problem Found: 
Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.                    

🔍 Technician Findings

N/A

⚠️ Problem Description

                        FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.                    

📞 Call Description

                        FMI 78101                    

Timeline

📋

Work Order Created Dec 12, 11:07 AM

Work Order: WO-01326002

Type: FCO

Priority: PC

⏳ 2.0 business days

✅

Status: Ready for Release by Mandy Newman Dec 15, 12:11 PM

From: Entered

To: Ready for Release

Duration in Previous: 3d 1h

🚨 48.0 business days

👷

▶

4 Technician Assigned Feb 24, 11:49 AM

Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled

📅

Dispatch Scheduled by Deon Malloy

Scheduled For: 2026-02-25T05:00:00.000+0000, 2026-02-25T00:00:00.000+0000

🗓️

Status: Scheduled by Deon Malloy

From: Ready for Release

To: Scheduled

Duration in Previous: 70d 23h

📅

Dispatch Scheduled by Deon Malloy

Scheduled For: 2026-02-25T13:00:00.000+0000

🔧

Status: Tech On Site by Bennet Dartey Feb 25, 11:09 AM

From: Scheduled

To: Tech On Site

Duration in Previous: 23h 20m

⏳ 3.0 business days

⏱️

2x Labor Added Feb 27, 7:09 PM

Type: Labor

Status: Open

Qty: 0.5, 1

✔️

▶

2 Status: Completed Feb 27, 7:40 PM

Status: Completed → Status: Closed

🏁

Status: Closed by Bennet Dartey

From: Completed

To: Closed

Duration in Previous: 1m

⏳ 1.5 business days

⏱️

▶

2 Labor Added Mar 2, 10:16 AM

Labor Added → Status: Ready to Bill

📄

Status: Ready to Bill by Timothy Amburgey

From: Closed

To: Ready to Bill

Duration in Previous: 2d 14h

Bottlenecks

Entered

Duration: 2.0 business days (threshold: 4.0 business hours)

Exceeded by 1.5 business days

Tech On Site

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready to Bill

Priority

PC

Type

FCO

Branch

N/A

Technician

Bennet O Dartey

Scheduled

Feb 25, 8:00 AM

Created

Dec 12, 11:07 AM

Invoice #

N/A

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03124120	Labor	Open	0.5	$100.00	Feb 27, 7:09 PM
WL-03124121	Labor	Open	1	$100.00	Feb 27, 7:09 PM
WL-03125850	Labor	Open	0.016666666666667	$38.00	Mar 2, 10:16 AM