📍 SCOTT & WHITE HOSPITAL — 810 W HIGHWAY 71, MARBLE FALLS TX, 78654
Dec 12, 2025 → Mar 4, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (18 biz days early)
Active: 4 biz days
Paused: 51 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸51d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Mar 2, 2026
51 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 5, 2026
2 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025Completed: Mar 5, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Mar 2
Ready for Release
⏸ Paused
51
—
Mar 2 → Mar 3
Scheduled
▶ Running
1
2
Mar 3 → Mar 5
Tech On Site
▶ Running
2
4
Dispatch2.0d
Holding51.8d (excluded)
Coordinators0.5d
Field Work2.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
51.8 days
Coordinators
0.5 days
Field Work
2.3 days
Over SLA
Created: Dec 12, 2025
Due: Mar 31, 2026
Completed: Mar 5, 2026 (26 days early)
📅
55.3 daysTotal Age
⏱️
51.8d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
⚠️
2.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Closed • 82 days old
🚨
Primary Delay51.8 days stuck in "Ready for Release"
⏱️
Total Delay2.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
51.8d
Scheduled
0.5d / 2.0d SLA
Tech On Site
2.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/02/2026 mklose Phil at location,
02/26/2026: ARoosa- Called; 830-201-8000, xfer to radiology. xfer to radiology Mngr. Spoke to Matt who asked for email to be sent to matthew.gerdes@bswhealth.org
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - SCOTT & WHITE HOSPITAL - MARBLE FALLS, TX - WO-01326026
Completed Feb 26, 2026
To: matthew.gerdes@bswhealth.org
CC: angela.roosa@emsar.com; laura.hill@emsar.com; fmessak@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - SCOTT & WHITE HOSPITAL - MARBLE FALLS, TX - WO-01326026
Body:
Hello matt,
Thank you for taking my call today. As discussed, I am contacting you on behalf of GE Healt
📧
Live Call_Followed Up With Email
Completed Feb 26, 2026
02/26/2026: ARoosa- Called; 830-201-8000, xfer to radiology. xfer to radiology Mngr. Spoke to Matt who asked for email to be sent to matthew.gerdes@bswhealth.org
📅
WO-01326026 - FCO - MARBLE FALLS - SCOTT & WHITE HOSPITAL
Mar 2, 2026 3:30pm – 4:30pm
Work Order: WO-01326026
Account: GE Healthcare FMI
Customer Case Number: 1-554879836532, 1-554907745271
Location: SCOTT & WHITE HOSPITAL
Address: 810 W HIGHWAY 71, MARBLE FALLS, TX 78654
Manufacturer:
Model #:
Serial #: VGC000679
Contact Name: unknown
Contact Phone: 000-000-0000
Contact Email:
Du
JPG
VGC000679_Product Label Pic
Mar 3, 2026
JPG
VGC000679_Software Update
Mar 3, 2026
JPG
VGC000679_Batteries
Mar 3, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326026
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:18 PM