📍 Allen Medical Plaza — 610 South Watters Road, Ste 160, Allen TX, 75013
Dec 12, 2025 → Feb 18, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (7 biz days early)
Active: 3 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 16, 2026
41 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025Completed: Feb 18, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 16
Ready for Release
⏸ Paused
41
—
Feb 16 → Feb 16
Assigned
▶ Running
0
1
Feb 16 → Feb 18
Scheduled
▶ Running
2
3
Feb 18 → Feb 18
Tech On Site
▶ Running
0
3
Dispatch2.0d
Holding41.8d (excluded)
Coordinators2.0d
Field Work0.1d
Billing5.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
41.8 days
Coordinators
2.0 days
Field Work
0.1 days
Billing
5.0 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026
Completed: Feb 18, 2026 (10 days early)
📅
45.0 daysTotal Age
⏱️
41.8d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
10.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Closed • 82 days old
🚨
Primary Delay41.8 days stuck in "Ready for Release"
⏱️
Total Delay10.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.8d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
7.2d / 1.0d SLA
Ready to Bill
3.9d / 1.0d SLA
WO Correction Needed
1.1d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/4/26 Cwomack-- This was the last job of the day. The two travels are "to side" and "from site". there should not be a correction needed.
3/4/26 CDempsey- Emailed TAmburgey to get clarification on correction.
CONFIRMED
02/16/2026 LHill-sent chatter to Mandy Newman-update address to: 610 South Waters Road, Ste 160, Allen, TX 75013
02/16/2026 LHill-rec'd call from Yama/Answering Service. Address needs to be updated to 610 South Watters Road, Ste 160, Allen, TX 75013. They are located in the Medical Plaza on the 1st Floor.
She advised that tech can come out anytime on 02/18 between 10am-4PM.
02/16/2026 LHill-Called (469) 251-8488. LM trying to to schedule tech visit. (was going to offer 02/18 with tech arrival 1-3 calendar around 2:00. This is only 9 mins from WO-01325732.)
02/16/2026 LHill-No contact info on WO, location. or previous WO. Found (469) 251-8488 online.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.5 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FMI 78101
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📋
Inbound from +14692518488
Completed Feb 16, 2026
02/16/2026 LHill-rec'd call from Yama/Answering Service. Address needs to be updated to 610 South Waters Road, Ste 160, Allen, TX 75013. They are located in the Medical Plaza on the 1st Floor.
She advised that tech can come out anytime on 02/18 between 10am-4PM.
📋
Outbound to +14692518488
Completed Feb 16, 2026
02/16/2026 LHill-Called (469) 251-8488. LM trying to to schedule tech visit. (was going to offer 02/18 with tech arrival 1-3 calendar around 2:00. This is only 9 mins from WO-01325732.)
Feb 16, 2026 11:32am
@Mandy Newman Can you update the address for this location to 610 South Waters Road, Ste 160, Allen, TX 75013
📅
WO-01326031 - FCO - Venue Fit Ultrasound - Allen - Allen Medical Plaza
Feb 18, 2026 2:00pm – 4:00pm
Work Order: WO-01326031
Account: GE Healthcare FMI
Customer Case Number: 1-554880664520, 1-554908153216
Location: Allen Medical Plaza
Address: 610 South Watters Road, Ste 160, Allen, TX 75013
Manufacturer:
Model #: Venue Fit Ultrasound
Serial #: VFD000937
Contact Name:
Contact Phone:
Contact Emai