Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326035 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SOUTH TEXAS HEALTH SYSTEM LLC — 1400 W TRENTON RD, EDINBURG TX, 78539

Dec 12, 2025 → Feb 25, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (1 biz days early)
Active: 5 biz days
Paused: 45 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 20, 2026
45 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 25, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 20 Ready for Release ⏸ Paused 45 —
Feb 20 → Feb 20 Assigned ▶ Running 0 1
Feb 20 → Feb 25 Scheduled ▶ Running 3 4
Feb 25 → Feb 26 Tech On Site ▶ Running 1 5
Dispatch 2.0d
Holding 45.8d (excluded)
Coordinators 3.8d
Field Work 0.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
45.8 days
Coordinators
3.8 days
Over SLA
Field Work
0.6 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
50.2 days Total Age
⏱️
45.8d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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On Track
Ready to Bill • 82 days old
🚨
Primary Delay 45.8 days stuck in "Ready for Release"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
45.8d
Scheduled
3.8d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED



02/24/2026 LHill-Called 956-388-6666 for Eric. spoke with Eric and advised that tech would be back out tomorrow afternoon after 2 PM.


02/24/2026 LHill-Rec'd call from Curtis Sprague (tech) he arrived onsite and was told they were using it. Curtis advised me that he could go back tomorrow afternoon after 2:00. I will call customer to let them know.


02/23/2026 LHill-Called Eric at 956-388-6666. Confirmed we could come back tomorrow between 12-1.


02/23/2026 LHill-rec'd call from Curtis and the Charge Nurse said they needed this equipment right now and it he can have it until 4pm. I advised I would try to reschedule for tomorrow.


02/23/2026 LHill-Tried calling Bio Med department and was unable to reach anyone... 956) 388-6000 



02/23/2026 LHill-rec'd call from Curtis. He will be running a little late this morning. Has to wait on something to get delivered to his house this morning before he leaves out.


02/20/2026 LHill-Called 956) 388-6000 for Bio Med Dept. spoke with Eric. His direct number is 956-388-6666. He confirmed that 02/23 with tech arrival between 9-11 works for him.

Contact Name: Eric  956-388-6666

Address verified: yes

POC email address:  eric.inerlano@uhsrgv.com

Devices match: Yes

Have batteries been received? Not sure if he rec’d batteries.

1. Are there any special instructions we should relay to the Technician upon their arrival? Go to Bio Med Department

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No



02/20/2026 LHill-Called 956) 388-6000 for Bio Med Dept. got disconnected.


02/12/2026 LHill-called 956) 388-6000 for Bio Med Dept. (option "0"). someone in Bio Med picked up and then hung up.


02/12/2026 LHill-called (956) 388-6000 . spoke with Selina/Ultrasound and they don't have this machine. Possibly BioMed. She is unable to transfer me.


02/12/2026 LHill-Called (956) 388-6000 for Selina. He couldn't hear me. Will try back.


02/06/2026 LHill-Called (956) 388-6000. Getting transferred to Ultrasound. spoke with Michelle. Left message for Selina to call me back.


02/06/2026 LHill-No contact info on WO, location. or previous WO. Found ((956) 388-6000) online.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326035
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 46.0 business days
👷
▶
3 Technician Assigned Feb 20, 12:17 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 66d 23h, 0m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-23T16:15:00.000+0000, 2026-02-23T15:15:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Laura Hill Feb 23, 1:01 PM
Scheduled For: 2026-02-24T18:45:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Laura Hill Feb 24, 1:22 PM
Scheduled For: 2026-02-25T19:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Curtis Sprague Feb 25, 4:21 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 4h
⏱️
5x Labor Added Feb 25, 4:30 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1.5, 3.5, 10, 160
✔️
Status: Completed by Curtis Sprague Feb 25, 8:53 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 31m, 0m
⏳ 2.4 business days
⏱️
Labor Added Feb 27, 10:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 27, 10:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Curtis Sprague
Scheduled
Feb 25, 2:00 PM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03119852 Labor Open 0.5 $100.00 Feb 25, 4:30 PM
WL-03119853 Labor Open 1.5 $100.00 Feb 25, 4:30 PM
WL-03119854 Labor Open 3.5 $250.00 Feb 25, 4:30 PM
WL-03119855 Travel Open 10 $0.00 Feb 25, 4:30 PM
WL-03119856 Travel Open 160 $0.00 Feb 25, 4:30 PM
WL-03122831 Labor Open 0.016666666666667 $38.00 Feb 27, 10:10 AM

Details