📍 AUDIE L MURPHY VA HOSPITAL — 7400 MERTON MINTER ST, SAN ANTONIO TX, 78229
Dec 12, 2025 → Mar 4, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (18 biz days early)
Active: 11 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 19, 2026
44 business days (not counted)
8d
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Mar 3, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 11 of ? biz days used
Created: Dec 12, 2025Completed: Mar 5, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 19
Ready for Release
⏸ Paused
44
—
Feb 19 → Mar 3
Ready for Scheduling
▶ Running
8
9
Mar 3 → Mar 4
Scheduled
▶ Running
1
10
Mar 4 → Mar 5
Tech On Site
▶ Running
1
11
Dispatch2.0d
Holding44.8d (excluded)
Coordinators9.1d
Field Work1.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
44.8 days
Coordinators
9.1 days
Over SLA
Field Work
1.5 days
Over SLA
Created: Dec 12, 2025
Due: Mar 31, 2026
Completed: Mar 5, 2026 (26 days early)
📅
55.5 daysTotal Age
⏱️
44.8d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
9.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Closed • 82 days old
🚨
Primary Delay44.8 days stuck in "Ready for Release"
⏱️
Total Delay9.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
44.8d
Ready for Scheduling
8.4d / 1.0d SLA
Scheduled
0.8d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/03/2026 mklose dispatch Philmon
03/02/2026 MHamersley - called 210-956-5769, call went to VM/LM, offering FSE onsite Tues, Mar 3 ... 03/02/2026 mklose called POC to offer phil tomorrow ... 03/02/2026 mklose called POC to offer phil tomorrow/ all rep busy, will call poc cell phone ... 02/25/2026 mklose email POC offer Philmon Wed March 4th ... 02/19/2026 MHamersley - recd email from Geno confirming he is POC for scheduling this recall; Geno Mercado, Clinical Engineering, Diagnostic Imaging; Desk: 210-617-5300 ext. 16712, Mobile: 210-956-5769; Genaro.mercado@va.gov ... 02/16/2026 MHamersley - sent f/u email: mario.flores@va.gov ... 12/19/2025 MHamersley - called 210-617-5300, ext 114243, xfer to Bio Med, spoke to Mario Flores, sent email: mario.flores@va.gov
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01326040 - FCO - 3/31/2026 - - SAN ANTONIO - AUDIE L MURPHY VA HOSPITAL
Mar 3, 2026 1:15pm – 2:15pm
Work Order: WO-01326040
Account: GE Healthcare FMI
Customer Case Number: 1-554880421805, 1-554908008774
Location: AUDIE L MURPHY VA HOSPITAL
Address: 7400 MERTON MINTER ST, SAN ANTONIO, TX 78229
Manufacturer:
Model #:
Serial #: VGD003482
Contact Name: Geno Mercado, Clinical Engineering / Diagnosti
JPG
VGD003482_Software Update
Mar 4, 2026
JPG
VGD003482_Batteries
Mar 4, 2026
JPG
VGD003482_Product Label Pic
Mar 4, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326040
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:19 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨45.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyFeb 19, 4:06 PM