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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326043 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 AUDIE L MURPHY VA HOSPITAL — 7400 MERTON MINTER ST, SAN ANTONIO TX, 78229

Dec 12, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (18 biz days early)
Active: 11 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 19, 2026
44 business days (not counted)
8d
▶ Clock Running
Status: Ready for Scheduling
Feb 19 → Mar 3, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 11 of ? biz days used
Created: Dec 12, 2025 Completed: Mar 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 19 Ready for Release ⏸ Paused 44 —
Feb 19 → Mar 3 Ready for Scheduling ▶ Running 8 9
Mar 3 → Mar 4 Scheduled ▶ Running 1 10
Mar 4 → Mar 5 Tech On Site ▶ Running 1 11
Dispatch 2.0d
Holding 44.8d (excluded)
Coordinators 9.1d
Field Work 1.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
44.8 days
Coordinators
9.1 days
Over SLA
Field Work
1.5 days
Over SLA
Created: Dec 12, 2025 Due: Mar 31, 2026 Completed: Mar 5, 2026 (26 days early)
📅
55.5 days Total Age
⏱️
44.8d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Closed • 82 days old
🚨
Primary Delay 44.8 days stuck in "Ready for Release"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
44.8d
Ready for Scheduling
8.4d / 1.0d SLA
Scheduled
0.8d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026 mklose dispatch Philmon

03/02/2026 MHamersley - called 210-956-5769, call went to VM/LM, offering FSE onsite Tues, Mar 3 ... 03/02/2026 mklose called POC to offer phil tomorrow ... 03/02/2026 mklose called POC to offer phil tomorrow/ all rep busy, will call poc cell phone ... 02/25/2026 mklose email POC offer Philmon Wed March 4th ... 02/19/2026 MHamersley - recd email from Geno confirming he is POC for scheduling this recall; Geno Mercado, Clinical Engineering, Diagnostic Imaging; Desk: 210-617-5300 ext. 16712, Mobile: 210-956-5769; Genaro.mercado@va.gov ... 02/16/2026 MHamersley - sent f/u email: mario.flores@va.gov ... 12/19/2025 MHamersley - called 210-617-5300, ext 114243, xfer to Bio Med, spoke to Mario Flores, sent email: mario.flores@va.gov

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326043
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 45.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 19, 4:06 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 66d 3h
⚠️ 9.0 business days
🗓️
▶
3 Status: Scheduled Mar 3, 12:52 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Philmon Mehari
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-03T18:30:00.000+0000
🔧
Status: Tech On Site by Philmon Mehari Mar 3, 7:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6h 8m
⏳ 1.6 business days
🔩
Parts Added Mar 4, 9:44 PM
Type: Parts
Status: Open
Qty: 2
⏱️
Labor Added Mar 4, 10:04 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Philmon Mehari Mar 4, 10:57 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 3h, 0m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 8.4 business days (threshold: 1.0 business days)
Exceeded by 7.4 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Mar 3, 1:30 PM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03130873 Parts Open 2 $0.00 Mar 4, 9:44 PM
WL-03130909 Labor Open 1.5 $100.00 Mar 4, 10:04 PM

Details