📍 SOUTHERN JOINT REPLACEMENT INSTITUTE MURFREESBORO — 3053 MEDICAL CENTER PKWY STE F, MURFREESBORO TN, 37129
Dec 12, 2025 → Feb 14, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (10 biz days early)
Active: 2 biz days
Paused: 39 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 11, 2026
39 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Dec 12, 2025Completed: Feb 12, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 11
Ready for Release
⏸ Paused
39
—
Feb 11 → Feb 12
Scheduled
▶ Running
1
2
Feb 12 → Feb 12
Tech On Site
▶ Running
0
2
Dispatch2.0d
Holding39.8d (excluded)
Coordinators1.6d
Field Work1.7d
Billing4.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
39.8 days
Coordinators
1.6 days
Field Work
1.7 days
Over SLA
Billing
4.8 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
43.0 daysTotal Age
⏱️
39.8d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
13.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Invoice Pending • 82 days old
🚨
Primary Delay39.8 days stuck in "Ready for Release"
⏱️
Total Delay13.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
39.8d
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
1.5d / 1.0d SLA
Closed
9.0d / 1.0d SLA
Ready to Bill
4.8d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/11/2026 RArnold - Tabitha confirmed tomorrow for Ryan.
02/11/2026 RArnold - Called 615-342-0038 for Tabitha Kuelker. Shannon looped her into email and she confirmed device. She is with a patent. Left a message. Sending email to schedule Ryan for tomorrow.
Tabitha.Kuelker@hcahealthcare.com
02/10/2026 RArnold - Called 16153420038 asked for Office Manger. The fornt desk gave me her email. shannon.lamborn@hcahealthcare.com
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FMI
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📞
Live Call_ Left Message
Completed Feb 11, 2026
02/11/2026 RArnold - Called 615-342-0038 for Tabitha Kuelker. Shannon looped her into email and she confirmed device. She is with a patent. Left a message. Sending email to schedule Ryan for tomorrow.
Tabitha.Kuelker@hcahealthcare.com
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - SOUTHERN JOINT REPLACEMENT INSTITUTE MURFREESBORO - MURFREESBORO, TN - WO-01326048
Completed Feb 10, 2026
To: shannon.lamborn@hcahealthcare.com
CC: central.scheduling@emsar.com; rebecca.arnold@emsar.com; fmessak@emsar.com; brandi.rodriguez@emsar.com
BCC: rebecca.arnold@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - SOUTHERN JOINT REPLACEMENT INSTITUTE MURFREESBORO - MURFREESBORO, TN - WO-01326048
Body:
Hi Shannon,
I just spoke to a lady at th
📧
Live Call_Followed Up With Email
Completed Feb 10, 2026
02/10/2026 RArnold - Called 16153420038 asked for Office Manger. The fornt desk gave me her email. shannon.lamborn@hcahealthcare.com
📅
WO-01326048 - FCO - Venue Fit Ultrasound - MURFREESBORO - SOUTHERN JOINT REPLACEMENT INSTITUTE MURFREESBORO
Feb 12, 2026 8:00am – 5:00pm
Work Order: WO-01326048
Account: GE Healthcare FMI
Customer Case Number: 1-554880645618, 1-554907835064
Location: SOUTHERN JOINT REPLACEMENT INSTITUTE MURFREESBORO
Address: 3053 MEDICAL CENTER PKWY STE F, MURFREESBORO, TN 37129
Manufacturer:
Model #: Venue Fit Ultrasound
Serial #: VFD000244
Contact
JPG
VFD000244_Software
Feb 12, 2026
JPG
VFD000244_Batteries
Feb 12, 2026
JPG
VFD000244_SN
Feb 12, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326048
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:14 PM