Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326056 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SPINE SURGERY ASSOCIATES — 14100 PARKWAY COMMONS DR STE 200, OKLAHOMA CITY OK, 73134

Dec 12, 2025 → Feb 17, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 1 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 17, 2026
42 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 17 Ready for Release ⏸ Paused 42 —
Feb 17 → Feb 17 Assigned ▶ Running 0 1
Feb 17 → Feb 17 Scheduled ▶ Running 0 1
Dispatch 2.0d
Holding 42.8d (excluded)
Coordinators 0.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
42.8 days
Coordinators
0.0 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
44.0 days Total Age
⏱️
42.8d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
9.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 42.8 days stuck in "Ready for Release"
⏱️
Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
42.8d
Scheduled
0.0d / 2.0d SLA
Closed
9.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/28/2026 LHill-Attached Location Unknown form to the WO.


01/28/2026 LHill-Called (405) 242-4345 for Susan. she advised that they don't have this equipment. When I asked for her last name she hung up on me.


01/22/2026 LHill-Called (405) 242-4345 spoke with Susan and she is going to check on this and call me back. She doesn't think they have this equipment.


01/22/2026 LHill-No contact info on WO, location. or previous WO. Found ((405) 242-4345) online.

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326056
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 42.7 business days
👷
▶
5 Technician Assigned Feb 17, 5:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Labor Added → Status: Completed
👷
Status: Assigned by Fady Messak
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 63d 17h, 0m
📅
Dispatch Scheduled by Fady Messak
Scheduled For: 2026-02-17T10:48:00.000+0000
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Feb 27, 12:14 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 10d 6h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Feb 17, 5:48 AM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03108207 Labor Open 0.25 $100.00 Feb 17, 5:49 AM
WL-03123304 Labor Open 0.016666666666667 $38.00 Feb 27, 12:14 PM

Details